Advocacy on public policy issues such as copyright is a common concern of the Association of Research Libraries (ARL) and the Canadian Association of Research Libraries (CARL). Duane Webster has been instrumental in facilitating a collaborative approach to such advocacy. Part of this involves concerted efforts to ensure that fair use (United…

This article describes a campus-wide customer satisfaction survey undertaken by the National Institute of Standards and Technology (NIST) Research Library in 2007. The methodology, survey instrument, data analysis, results, and actions taken in response to the survey are described. The outcome and recommendations will guide the library both…

This survey was conducted to determine how ARL (Association of Research Libraries) libraries are participating in extension/outreach through three objectives: identify the level of involvement; determine the types of outreach service, as well as user populations; and ascertain the impact on the library, including its financial donor programs. A…

The analyses reported here on the growth and change of medical school libraries are based on the annual statistics of 67 U.S. and Canadian medical school libraries, 1975-89, and 4 primary statistics from "parent," main campus libraries, all of them members of the Association of Research Libraries. The results show that medical school…

Based on information and data from 113 Association of Research Libraries (ARL) members that were gathered and updated between March and August 1986, this publication was generated from a database developed by ARL to provide timely, comparable information about the extent and nature of automation within the ARL community. Trends in automation are…

Designed to serve both as an activity report on Office of Management Studies (OMS) progress during 1987 and a catalog of OMS services and products, this annual report focuses on the management of technology in a scholarly environment. Programs and services are reported in five sections: (1) Applied Research and Development (the Institute on…

This final report completes a self-study begun in August 1983 by the University of North Carolina at Chapel Hill Academic Affairs Library to provide an opportunity for staff to lay the groundwork for services within a new facility. Broad areas identified for study were: effectiveness of services to users, coordination of public services throughout…

This self-study by Temple University Libraries involved the efforts of 33 library staff members--9 on the study team, and 24 on 4 task forces--over a period of 12 months. Task forces were organized according to four issues: Organization of Public Services, Staffing and Management, Public Service and Technology, and Library Users and Their Changing…

Recognizing that the major technical direction of this decade is toward proximity of computing function to its users, the Research Libraries Group (RLG) is moving to distribute its processing capabilities. The goals of this study were to formulate an architecture for an RLG distributed system, to identify pre-existing components appropriate for…

To enable the William R. Perkins Library to focus attention on its collection development operation, a six-member study committee was appointed to review within the present and future environment of the university current collection development policies and procedures and to suggest changes as appropriate to ensure effective use of the library's…

This report is the unofficial, pre-publication summary of Louisiana 1994 IPEDS (Integrated Post-secondary Education Data System) academic library statistics forms. The primary impetus for this publication is to provide Louisiana academic library directors a timely and more user-friendly presentation of IPEDS statistics. Libraries are grouped…

Using Ehrenberg's application of mathematical models to the analysis and prediction of repeated buying patterns of consumers, this study focuses on the concept of library use as a form of consumer behavior. The following hypotheses were tested: designated library user groups will tend to exhibit stable behavioral patterns with respect to the…

The purpose of this book is to report the findings of one study of the centrality of the academic library and to suggest specific ways in which the library can fulfill its mission. The book aims to improve librarians' understanding of how to help their users succeed and seeks a new metaphor for the academic library that is appropriate for the…

This study focuses on the growth of the library automation market from 1981 to 1990. It draws on library automation data published annually in the Library Journal between 1981 and 1990. The data are used to examine: (1) the overall library system market trends based on the total and cumulative number of systems installed and revenue generated; (2)…

The purpose of this directory is to help make known the capacity of experts in library history and to strengthen international cooperation that will help develop library history as an academic discipline. The directory is a compilation of responses to a questionnaire sent to the experts themselves. It is organized by country, and it includes the…