Campus librarians play a central role in conversations revolving around copyright compliance. The sheer volume of information provided within library physical and virtual spaces affirms the role libraries play in current copyright debates. Regardless of the function of librarians on any particular campus, it is important to confront the myriad of…

This article updates a previous article published in 1992 that described the role of the access services manager in policy formation. Since that time, the access services department and mission has matured and evolved to a prominent position within the library organization. Technological changes and innovation in the marketplace of wired and…

This article describes how and why the Library 101 Project was created and the lessons that the developers learned out of this project. The Library 101 is a project that challenges librarians to revise the paradigm of "basic" library services in order to remain relevant in this technology-driven world. It was developed by Michael Porter,…

This article describes the Project Lefty, a search system that, at a minimum, adds a layer on top of traditional federated search tools that will make the wait for results more worthwhile for researchers. At best, Project Lefty improves search queries and relevance rankings for web-scale discovery tools to make the results themselves more relevant…

The global economic crisis of the past 2 years has brought harsh circumstances to most libraries, calling into question many of the ways that librarians allocate resources. Lean budgets force libraries to devise strategies that make the very most of the resources available. Many libraries face the reality of doing more with less, often much less.…

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

This study sought to determine the degree to which individual research consultations with a librarian can improve the work of undergraduate students. Citation analysis was used to evaluate the quality of sources selected on draft papers before meeting with a librarian and on final papers after meeting with a librarian. The rating scale presented…

The purpose of this study was to examine the impact of Pennsylvania school library programs on student learning--specifically, the infrastructure (staffing, budgets, collections, technology, and access hours) that contributes most to student achievement, the costs and benefits associated with them, and the gap between current Pennsylvania school…

Distance education has emerged out of social compulsion, the dynamics of change and new cultures. It was the failure of traditional systems to be able to meet the demand in countries, where the resources available for tertiary education are limited, which basically gave birth to the new trend of education known as open and distance education. This…

The topic of this paper is literacy education and reading engagement in multilingual classes. What facilitates reading engagement in the language of instruction in multilingual classes? In this paper, we analyze reading engagement in a literature-based literacy program in Norway (2007-2011). The design was a research and development project in…

The authors develop a framework for addressing the question of truth in librarianship and in doing so attempt to move considerations of truth closer to the core of philosophical debates within the profession. After establishing ways in which philosophy contributes to social scientific inquiry in library science, the authors examine concepts of…

This article describes a campus-wide customer satisfaction survey undertaken by the National Institute of Standards and Technology (NIST) Research Library in 2007. The methodology, survey instrument, data analysis, results, and actions taken in response to the survey are described. The outcome and recommendations will guide the library both…

In the present climate of fascination with online this and digital that, it is easy to lose sight of the importance of the monographic collection in the evaluation of any library's ability to serve its clientele. Within realistic budgetary constraints, this collection should be maintained in a fashion as recent, relevant, accessible, and…

The feelings of librarians planning for the American Library Association (ALA) conference at Disneyland (aka Anaheim, California, June 26-July 2) range from moderate pleasure to dread. Some remember the joys and difficulties of Orlando, especially the exorbitant cab fares and mediocre restaurants. Others quail at screaming kids and tourists in…

Libraries need to share records more with one another, make greater use of the Web, and bring more attention to their special collections, according to a report released last month by the Library of Congress. The new study examines how libraries can improve the distribution and use of their materials in a technology-centric environment. But "On…