In 2003, Penn State Libraries implemented payroll deduction and collection agency programs to gain better control of accounts receivable. The author reports on the implementation processes and first year outcomes of the programs. She recommends careful consideration of several questions before implementing such measures.

Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the…

Teacher-librarians and teachers said that testing is driving everything that they do. One elementary teacher said that her entire grade level had not been to the library all year because they did not have time because the testing is all consuming and dictating all they do in the classroom. The teacher-librarian at that school added there was…

At the Hewlett-Packard (HP) Labs Research Library, the metadata of HP Labs technical reports (research papers, reports, and articles) is managed through their customized library catalog system. RSS is used to make newly published technical reports from the ILS available externally as RSS feeds on the HP Labs Technical Reports Web site and…

This article analyzes the concept of the Invisible Web and its implication for academic librarianship. It offers a guide to tools that can be used to mine the Invisible Web and discusses the benefits of using the Invisible Web to promote interest in library services. In addition, the article includes an expanded definition, a literature review,…

When a university acquires the library of a national institute and the institute's active and worldwide membership expects continued and uninterrupted access to services from the collection, shockwaves can reverberate throughout the university's main library and among its staff. This was especially true for the Reference Department of the…

The increasingly famous "Long Tail" is essentially a modernized version of the 80/20 rule, something with which most have at least a passing familiarity. The rule (credited to Vilfredo Pareto, a 19th-century philosopher) hypothesized, for example, that 80 percent of the property in Italy was owned by 20 percent of its citizens. That rule is now…

Fans of mobile devices are everywhere, and they are using their PDAs, smart phones, and mobile phones to access Web-based content. Chances are that they are trying to access your library's Web site or find library-based content for their devices. In this article, the author presents some tips on how to serve those who wants to grab some fast info…

RSS or Real Simple Syndication is a technology that allows an information user to subscribe to "feeds" or streams of information from any number of content producers, including traditional media outlets and blogs, all for free. With RSS, one can connect to more information in less time, thus keeping track of news, ideas, and conversations almost…

Electronic resources are more prominent than ever in library collections, yet they resist easy management. A range of tools and cooperative efforts are emerging to improve the management and evaluation of electronic resources. Initiatives are underway to standardize and automate the harvesting of usage statistics and e-journal title and holdings…

Libraries are changing. Funding limits and customer demands are transforming staffing levels, service models, access to resources, and services to the public. Administrators and taxpayers are seeking more efficient ways of delivering services to achieve greater returns on financial investments. In this article, the author discusses the benefits of…

This article features the Pierce County Library System (PCLS) in Tacoma, where new services are changing the way customers experience the library. PCLS is comprised of 17 branches, two bookmobiles, one Explorer Kid's bookmobile, serves 509,000 people, and has 234,000 cardholders. The evolution of customer expectations and needs motivated the…

In 2005, the University of Texas (UT) at Austin made some surprising national headlines when it removed the book collection from its undergraduate library. Behind the sensational headlines, the move was in fact more "life-as-usual" than "radical change." In today's academic libraries, technology is constantly redefining library…

"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff and users; higher…

By providing the public with online computing facilities, librarians make available a world of information resources beyond their traditional print materials. Internet-connected computers in libraries greatly enhance the opportunity for patrons to enjoy the benefits of the digital age. Unfortunately, as hackers become more sophisticated and…