This report, which investigates turnaround time for interlibrary loans, presents a 1-month study of the interlibrary loan (ILL) process operating in the Western Slope areas of Colorado during 1980. It comprises introductory material presenting the importance, scope and limitations of the study, problem statement, hypothesis and term definitions; a…

A summary and four papers from a symposium, held at the 1974 American Library Association Conference, dealing with the feasibility and desirability of measuring reference service. (PF)

An urban librarian relates how one London borough developed a program to ensure that books and reading activities were within reach of every child in the borough. (CS)

Question analysis and search strategy development were broken down into nine steps for answering reference questions. These steps were examined for possible mechanization of the answering process. Such automation was not proved feasible. (LS)

This study focuses on factors contributing to the low level of effectiveness of library and information services to the Spanish speaking community as reported in the literature. It analyzes, using an open system approach, models developed by public and academic libraries to serve the Spanish speaking population. Problems contributing to the…

Aspects of library accessibility to users were discussed at this meeting of the Association of Research Libraries (ARL). Presentations by the nine speakers are reproduced in this report: (1) Richard Boss, Princeton University Library, "Overview"; (2) Hugh Atkinson, University of Illinois Library, "Decentralized Circulation"; (3) Richard DeGennaro,…

The University of Denver Libraries employed SCORE (Service Components Reliability and Efficiency), a cost analysis technique, to measure effectiveness and cost of reference activity. This report examines the results and the problems encountered in application of this methodology. A reference model, designed as a flow chart, was developed by…

This handbook, prepared to assist librarians in planning summer reading programs for children, includes suggestions on the following: (1) establishing program goals, objectives, and activities; (2) supplies, resources, and materials needed for the program; (3) sample registration, evaluation, and volunteer recruitment forms; (4) types of publicity…

Topics summarized in this annual report of the Library Association for 1973 include the advent of the British Library; effects of local government reorganization upon public libraries and their staffs; possible introduction of a public lending right; threat of VAT on books and journals, and effects on the Open University libraries; increased book…

Topics summarized in this annual report of the Library Association for 1976 include improved contact between branch and headquarters staff; continued international relations; efforts to capture interests of groups and individuals outside the Library Association; public lending right, and economic cuts; closer liaison with people and organizations…

Article investigated briefly both the historical developments, particularly in Britain, and the current trends towards using the latest technology in the rest of Europe. (Author/RK)

An evaluation of the Community Media Librarian Program of Columbia University School of Library Service. (PF)

Librarians must be alert to the local information needs of library users, and must also develop library instruction programs to help patrons make more effective use of the library. (LS)