Self-service is a hit. From gas stations to banks to grocery stores--it has become table stakes for retailers who aim to satisfy an increasingly independent consumer. Libraries are no exception, and, in fact, with their card catalog past, they may well have been in the vanguard in enabling customers to find what they want on their own. Card…

This paper reports the results of recent research examining the holdings of Australian research library collections recorded in the WorldCat database using OCLC WorldCat Collection Analysis software. The objectives of the research are: 1. To better understand the distribution of printed monographs amongst Australian research collections in order…

Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

The conservation and well-being of exotic animals is core to the mission of zoos, aquariums and many small nonprofit wildlife groups. Increasingly, these organizations are committed to scientific research, both basic and applied. To ascertain the current state of the libraries that support their efforts, librarians at the San Diego Zoo conducted…

School library professionals often complain that their principal or district-level administrators have a poor understanding of the work that they do. Reasons for this are varied and have been well documented in school library literature. The bottom line is that administrators' lack of education regarding the important contributions that the school…

This paper seeks to discover international students' perceptions of academic libraries. Specifically, Troy University's library in the southeast corner of Alabama was studied. This university was chosen because of the researchers' familiarity with it. Troy University was also chosen because of its diverse student population. By discovering the…

In the new millennium, school librarians are more likely to be found sitting behind a computer as they update the library web page or create a wiki on genetically modified organisms. Or they might be seen in the library computer lab as they lead students through tutorials on annotated bibliographies or Google docs. If adequately supported, school…

A data-gathering project using elements of Participatory Action Research was conducted at the Auraria Library, which serves the University of Colorado Denver, the Metropolitan State College of Denver and the Community College of Denver. The project was administered in order to shape a plan to develop a Learning Commons environment at the library.…

Just as the mission of the library program evolves from the school's mission, the goals of school librarians' curriculum and teaching evolves from the needs of administrators and classroom teachers. In the 21st-century, these needs are framed by standards such as Common Core State Standards (CCSS). School librarians also have the American…

The purpose of this quantitative study was to determine the preparation methods experienced by academic library deans and which methods they perceived to be most valuable. Rosser, Johnsrud, and Heck (2000, 2003) defined the theoretical constructs of effective academic leadership upon which this study is based. The instrument--a modified version of…

Despite the fact that the rate of unionism has grown in institutions of higher education over the past several decades, and the recent economic recession occurred at the same time that academic libraries faced accelerating changes in scholarly communication and technology, increased demands for accountability, and heightened external competition,…

School library media specialists have seen more fundamental changes in their jobs and in their roles within their schools than any other group of education professionals. The author started her first job as a school librarian when there were no desktop computers, and card catalogs were the order of the day. Over the course of the thirty-seven…

This article describes the design and development of an educational intervention intended to improve information literacy skills based on research with first-year college students. The intervention was developed over the course of a three-year period, during which time grant funding was received from the Institute of Museum and Library Services…

Library instruction serves a critical function in the operation of the contemporary academic library environment. Librarians are asked to provide instruction and information literacy training using a range of tools and modes of delivery. The current literature presents an array of instruments used for assessing student learning and for delivering…

A survey of Australian academic reference librarians was conducted as part of an international collaboration seeking to identify the most important knowledge, skills and attributes now and for the next ten years. Librarians working in or managing reference-related services at university and vocational education and training institutions…