Participatory culture, in which citizens feel and exercise the agency of being cocreators of their culture and not just passive consumers of culture created by others, depends on widespread literacies of participation. One can't participate without knowing how. And cultural participation depends on a social component that is not easily learned…

The J. D. Williams Library at the University of Mississippi launched a pilot program during the 2010 National Novel Writing Month, hosting related events to determine community demand and how such efforts could be quantified. Using participant-submitted word counts and the event's own tools, researchers were able to ascertain that such events had…

Nearly every commercial database that covers natural sciences and engineering offers some type of current awareness (CA) service that provides regular updates to users on current literature in a selected field of interest. Current awareness services include e-mail alerts, tables of contents, and RSS feeds. This study was designed to find out what…

This article details an open card sort study administered to undergraduate students, graduate students, and librarians at the University of Colorado at Boulder in order to reveal perceptions of library research guides. The study identifies user group preferences for organization and content of research guides, as well as themes emerging from the…

Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…

This paper examines the evolution and findings of an on-going longitudinal study that is assessing the satisfaction of distance education students with library reference services through the use of a transaction-level survey. The survey's purpose is two-fold: first, it is used to garner valuable input from these students; and second, it also…

In 2001, the Libraries Serving Disadvantaged Persons (LSDP) Section of the International Federation of Library Associations and Institutions (IFLA), published the "International Resource Book for Libraries Serving Disadvantaged Persons." This publication is a seventy year retrospective which chronicles the history of the Section from 1931 to 2001.…

A reference/instruction librarian used targeted outreach to furnish library services to faculty and students while assigned to work in the College of Education during a library renovation project. Due to the success of this temporary assignment, the author has subsequently maintained regular office hours in the College to provide research…

Libraries have traditionally tended to be one of the few institutionally provided public resources for local residents in poor, urban, neighborhoods. This paper presents findings from the exploratory phase of an ongoing research project which examines, through participant observation, the "value" of a public library in a poor urban neighborhood.…

The purpose of this article is to explore location-based questions as a weakness of virtual reference consortia and discuss how to mitigate related issues. Content analysis of how both local and non-local academic librarians responded to location-based questions provides insight into considerations academic libraries must make when participating…

This study examines the availability of entry level positions in academic libraries to better illuminate the status of the job market for current students and recent graduates of Library & Information Science programs. Over a twelve month period from 2010-2011, 1385 job advertisements were collected, with content analysis methods used to evaluate…

Librarians frequently utilize product trials to assess the content and usability of a database prior to committing funds to a new subscription or purchase. At the 2012 Electronic Resources and Libraries Conference in Austin, Texas, three librarians presented a panel discussion on their institutions' policies and practices regarding database…

It is no secret that collegiality matters in academe regardless of the size and type of institution. When it comes to promotion, reappointment and tenure, the invocation of collegiality occurs. This paper aims to examine the perception and issues surrounding collegiality in the academic library setting. The data, based on the survey results of the…

Libraries deploying the LibQUAL+[TM] survey can offer a lottery incentive and many do so in the hope of increasing response rates. Other libraries may be prohibited from offering one because of Institutional Review Board restrictions, as is the case at Oregon State University. We wanted to discover why libraries offer lottery incentives, what…

The alarming statistic that just under half (46%) of adult Australians cannot read confidently was a stimulus for Australian libraries to found the National Year of Reading (NYR). The idea for this campaign was based on the success of the United Kingdom's National Year of Reading (National Literacy Trust 2008), a campaign that aimed to build a…