Discusses problems with obtaining backlist titles of children's books, based on the experiences of the Cuyahoga County Public Library (Ohio). Types of book order lists, selection, and ordering procedures are described; and examples of out-of-stock items and fill rates for new juvenile, young adult, and adult titles are presented. (MES)

Maryland's third unobtrusive reference/information survey, which was conducted by an independent consulting firm, found that good reference service is a result of variables within each librarian's control. Training programs that were developed after previous surveys appear to have increased librarians' effectiveness. Findings of the survey are…

When questionnaires were used to assess the involvement of state library agencies in the provision of public library youth services, a consultant profile emerged. Consultants' activities, strengths and weaknesses are described, and a stronger commitment by agencies to consultants and to effective library service for children is urged. (EA)

Describes creative writing programs for teens in several public libraries including the Boston Public Library. Among the successful projects were writer-led workshops, the publication of newsletters and magazines, and contests. A list of possible publishing outlets for teens is included. (EA)

Suggests ways to use library buildings and space to attract users and to showcase collections and services. Ideas for a marketing strategy using windows, promenades and walkways, the entrance of lobby, and the interior are offered. Increasing use by making libraries a place for fun and entertainment is also recommended. (MES)

Discusses the planning process for public libraries developed by the Public Library Association (PLA) and describes two libraries' use of the planning process and the resulting benefits. Topics discussed include lay citizens as planning committee members; Friends of the Library; involvement of local government officials; and resultant increases in…

Summarizes issues emerging from an institute on strategies and techniques for evaluating children's services in public libraries, including observation as a research method, the importance of statistics on children's services, and the adaptation of traditional evaluation strategies for children's services. (Seven references) (MES)

Examines job classification studies in public libraries, focusing on point-factor classification systems. Discusses job descriptions, job auditing biases, preparedness, what not to say to auditors, and the appeals process. Outlines typical factors in a job classification: decision-making, guidelines, education, experience, complexity, supervision,…

Discusses the role of library trustees or board members in public library administrative decisions, examines managerial styles among public library directors, and describes situations that invite the board to micromanage. Sidebar "Success in 10 Steps" suggests ten steps to maintain a balance of power between staff and trustees. (LRW)

Describes a survey of Ontario (Canada) medium-sized businesses that was conducted to investigate the impact of the public library on business success and discusses results that found a significant relationship between public library use and business success. A copy of the questionnaire used is appended. (Author/LRW)

Discusses results of a survey questionnaire of public and school libraries that investigated the use of Internet filtering software. Considers filter alternatives; reasons for filtering or not filtering; brand names; satisfaction with site blocking; satisfaction with the decision to install filter software; and guidelines for considering filters.…

Presents ideas for activities geared to children ages seven and up that revolve around the Harry Potter books, based on a Harry Potter Holiday Club developed at the Beverly Hills (California) Public Library. Includes costs, craft activities, theater performances, and games. (LRW)

Discusses school and public library relationships and maintains that an integrated, coordinated, and systematic planning process at both local and state levels will meet the needs of children and young adults. Topics include developments in the 1990s, barriers to cooperative efforts, examples of cooperative projects, and combined school-public…

Summarizes universe data on public libraries in the United States. Includes information about public libraries' administrative structure and legal basis, operating income and expenditures, staff, collections, and services. (Author/SLD)

Reviews the literature of e-government deployment world-wide, focussing on two possible roles for public libraries in e-government. The first is a continuation of their traditional role of information provision and managing library transactions electronically and the second, a move to handling government business transactions as well. Identifies…