The author's focus for this column within the large universe of the public services literature is on articles which stress what is best for the user. That may mean finding out why faculty use or do not use the physical library, considering the elimination of the reference desk, beginning or enhancing a library's virtual reference services, or…

In this article, the author features ideas and strategies for outreach that librarians can do to promote one's library media program and the good work it does. She stresses that by working together and reaching out, librarians can help foster visibility and support for school library media programs and professionals alike nationwide. Here, she…

Libraries are successful to the extent that they can bridge communities and can leverage the diversity of the quest, the research, and the discovery. By building bridges among various sectors, libraries will be able to define themselves in the next generation.

Picture books for older readers present challenges for libraries in terms of how best to provide access to them. These books often have an "E" on the spine to indicate that they are "easy" or for "everybody," and share lower shelves with a far greater number of picture books geared for the preschool and primary grade audience. However, this…

It is common belief that most people can distinguish between right and wrong actions and usually make decisions to do the right thing. As educators, library media specialists are called upon to make decisions every day. Those decisions chart the course for that particular day and the future, for themselves and for those they work with. In this…

Each weekday when school let out, the Queens Library at Far Rockaway--a branch of the Queens Library in New York City--would fill with nearly 100 teens. Drawn by the public-use computers, many others, who had dropped out of school, would also crowd in. To invoke a cliche, the situation was both an opportunity and a challenge. The popularity of the…

No other category of library materials has grown more quickly in the last several decades than audiovisual (AV), nor has any other category undergone so many changes in format. The transitions from vinyl records to 8-tracks to audiocassettes to CDs and from film reel to 3/4" U-Matic to VHS to DVD have impacted library services tremendously. The…

Things are failing everywhere. A few years ago, several large companies disappeared almost overnight in a series of scandals. This year, the mortgage industry imploded. More recently, stalwart financial and insurance corporations have been dropping like flies. Failures happen on a smaller scale too. Recently, the all-caps word "FAIL" became a…

Like every institution that uses energy, consumes resources, and engages in construction or renovation, libraries have an impact on the environment and on the critical problem of climate change. Taking action to protect library collections is not only an idealistic professional goal but also a very practical one. Disaster preparation measures and…

The wonderful Web 2.0 is a famously slippery concept to define. The very ambiguity of the term is Escheresque, self-referential to its ever-changing meaning. As Tim O'Reilly, CEO of O'Reilly Media, described it, "Like many important concepts, Web 2.0 doesn't have a hard boundary, but rather, a gravitational core." As Illinois State Library's…

Richmond Public Library (RPL) is a four-branch suburban library with the highest per capita circulation of any comparable library in Canada. While DVDs naturally fit into RPL's emphasis on popular material, circulating them using the standard model proved problematic: Long hold queues built up, DVDs idled on the hold shelves, and the circulation…

This report presents tabulations for the 2006 Academic Libraries Survey (ALS) conducted by the United States Department of Education's National Center for Education Statistics (NCES), within the Institute of Education Sciences. An academic library is defined as an entity in a postsecondary institution that provides all of the following: An…

This paper describes chat widgets, chunks of code that can be embedded on a web site to appear as an instant messaging system, and how they can be used on a science library web site to better serve library users. Interviews were conducted concerning experiences at science and humanities libraries and more similarities than differences were…

As more users access library services remotely, it has become increasingly important for librarians to reach out to their user communities and promote the value of libraries. Convincing the faculty and students in the sciences of the value of libraries and librarians can be a particularly "hard sell" as more and more of their primary…

Should academic libraries seek to improve general satisfaction with their services, or are some services more important than others? This article asserts that faculty and students mainly want information resources. The research analyzes LibQUAL+[TM] data to determine which other library resources contribute to information satisfaction among users.…