Cooperative library reference services are listed in this directory by state. The following information is provided for each program: name, date established, name of the administrator, list of participants, type of agreement, sources and amount of support, the services provided, publications, and where to direct inquiries. A copy of the…

This study of reference service measurement in support of professionalism for librarians eliminates the directional vs. reference query distinctions and looks at all reference desk transactions in terms of the number of distinct and definable judgments they require for resolution. (Author/JAB)

A semi-humorous article suggesting that libraries should have both a dictionary catalog and a divided catalog. The author also suggests additional card catalogs, such as a people catalog and a place catalog. (Author)

The use of the telephone as a training device for new reference assistants is described. (NH)

A proposal for librarianship which leaves the role of technician to the computer and the apprentice and provides the librarian the opportunity to serve as a reader and teacher who is in constant contact with students and scholars. (RM)

This essay argues that the reference librarian is an intellectual, peculiarly equipped to have technology work for the librarian rather than the librarian for technology. It is a conviction that all people, not just a celebrated few, must be served by reference librarians. Twenty-one references are included. (Author/EJS)

Discusses the application of statistical sampling to the compiling of reference-desk statistics, and describes a technique that uses the Pearson correlation procedure of SPSS (Statistical Package for the Social Sciences) to determine appropriate sampling periods for keeping reference desk statistics at the University of Missouri at St. Louis. (FM)

Draws on current social science literature and applies it to the library reference setting in order to identify the symptoms of burnout in reference librarians. Remedies are suggested for individuals afflicted by burnout. A reference list and bibliography are included. (JL)

Discusses the changes necessitated as the Library of Congress moves towards adoption of "Anglo-American Cataloging Rules 2 (AACR 2)," increases its use of automation in technical service procedures, and explores how such changes will disrupt a patron's ability to find materials or information locally. (Author)

Review of current billing practices for online services in Great Britain discusses determinants of successful numeric data display; invoice structure; display format; invoice content; display characteristics; and invoice regularity. Sample invoices from several services are included. (three references) (MES)

In a career full of twists and turns, Abbie Grotke picked up the skills to help her land her ideal job: Digital Projects Coordinator for the Library of Congress. Presently, she oversees Minerva (Mapping the INternet Hectronic Resources Virtual Archive, www.loc.gov/minerva), a project to collect and preserve those materials that were "born…

The Thesaurus for Education Systems in Europe (TESE-2009 edition) is a multilingual thesaurus and a robust information retrieval tool focusing on European education systems and policies. It is specifically designed to cover the indexation needs of the Eurydice network and to facilitate information retrieval on Eurydice's central website. It can…