In most service activities, customer satisfaction depends largely on the direct interaction with service providers. In the case of tourism, this interaction often occurs between people from different countries and whose mother tongues are different. In this context, concepts such as cultural proximity, linguistic accommodation, expectations and…

In this study, descriptive and comparative in nature, I analyze teachers' dissatisfaction with their profession in Chile, Brazil, and Mexico (N = 10,846). Using data from the 2013 Teaching and Learning International Survey (TALIS), I question whether extrinsic and intrinsic elements of school organizations, in addition to teachers' personal…

In today's economy, more than 80 percent of jobs require workers to have education or training beyond the high school level--making skills more important than ever before. However, this does not mean that employers are exclusively recruiting individuals with a four-year degree. In fact, since over half of all jobs today can be classified as…

Effective undergraduate instruction requires accurate knowledge of professional communication practices and employer expectations, but ongoing contradictions between academic and professional expectations reflect historical, rhetorical, and pedagogical causes for inaccurate presumptions. Taking a customer service perspective, one business faculty…

The purpose of this study was to identify the competencies that are required for entry-level forestry and fire management technicians. The strategy is a part of a larger goal to develop the STEM identity of Nez Perce students through the integration of relevant competencies in middle and high school curriculums. The DACUM process was used. Through…

Tribal nations have entered an era of nation building or the process by which a native nation enhances its foundational capacity for effective self-governance and self-determination. While many tribal nations have become more economically secure in recent years, legitimacy has remained elusive for some. Successful tribal nations, alongside…

Mentorship is an important component of doctoral program success, providing socialization to the profession and academia, professional development, and psychosocial support. For women in particular, mentoring increases feelings of preparedness, self-esteem, and rates of program completion. Within a gendered institution like academia, which does…

This paper focuses on the potential of competency assessment to support the long-term growth of the labour market by facilitating the appropriate employment of skilled immigrants. A competency-informed approach involves looking holistically at an individual's ability to apply knowledge and skills with appropriate judgment in a defined setting. The…

We describe the postsecondary transitions of students taking CTE courses in high school using administrative data on one cohort of high school graduates in Washington State. Conditional on observable characteristics, CTE concentrators--high school graduates who complete at least four CTE credits--are about 4 percentage points less likely to enroll…

In the 2017-2019 operating budget, the Legislature appropriated $5,000 to create a child care workforce development technical workgroup (Workgroup) and directed the Department of Early Learning (now the Department of Children, Youth, and Families, or DCYF) to convene a group consisting of 13 stakeholders to develop recommendations for the…

Problem Statement: Physical therapist (PT) students report discord between what they learn in the academic environment and what they experience in clinical practice. Despite increasing reporting requirements, standardized tests and measures (STMs) are not well integrated into routine clinical practice. The primary purposes of this study were to:…

This study compares the differences in the mismatch between the education and occupations of immigrants in Canada and the United States, operationalized by over-education. It further explores how the cross-country differences may be related to the supply of and demand for university-educated immigrants and the way they are selected. Using…

Background: Engineers must acquire increasing technical and professional skills to meet pressing global challenges, but fitting training for these skills into already crowded curricula is difficult. Engineering service may provide opportunities to gain such skills; however, prior research about learning outcomes from such activities has been…

The Wisconsin Art Therapy Association (WATA), formally established in 1969, was the first incorporated organization of art therapists in the United States. Under the leadership of Wayne Ramirez, WATA lobbied the national association for an inclusive definition of art therapy that aimed to foster respect for psychiatric, educational, and community…

The UK labour market is subject to significant graduatisation. Yet in the context of an over-supply of graduates, little is known about the "demand" for and "deployment" of graduate skills in previously non-graduate jobs. Moreover, there is little examination of where these skills are developed, save an assumption in higher…