Displays findings from a fall 2002 survey of all states to determine how they were progressing in meeting No Child Left Behind Act's list of requirements. Generally, states and local districts are stronger developing accountability systems but a significant gap remains between the federal law's demands and the capacity to meet them. (Author/MLF)

Provides a general overview of Total Quality Management (TQM) and explains why there is pressure for change in higher education institutions. Defines TQM and the various themes, tools, and beliefs that make it different from other management approaches. Presents 14 principles and how they might be applied to student affairs. (RJM)

Suggestions are offered for automating university telemarketing efforts. The integration of computer technology with existing phone systems can be accomplished using various types of terminals, caller-controlled or computer-controlled dialing, systematic database management, and institutional commitment. Increased efficiency and long-term cost…

School districts should have a records management system through which student, employee, and related documents are maintained. Explains the meaning of records management, the implications of choosing not to establish an ongoing program, and how to be a leader in the program. (eight references) (MLF)

Describes some of the available software and hardware tools that can be used to develop a decision support system implemented on microcomputers. Activities that should be supported by software are discussed, including data entry, data coding, finding and combining data, and data compatibility. Hardware considerations include speed, storage…

Presents an overview of a computerized Decision Support System (DSS) for academic administrators. Following a discussion of its capabilities, the various components of a DSS are examined as well as the development tools needed. Examples follow of DSS in two universities, and various development and implementation issues are considered. (TE)

Adaptation of the Total Quality Management approach to organizational improvement at Oregon State University involved creation of 10 pilot finance and administration teams and implementation of a 10-step problem-solving process. The approach has improved staff morale as well as client services. (MSE)

Discusses how to determine specific software that will provide solutions for today's requirements and probable desires of tomorrow. Steps in the process of software selection are justification for new technology; analysis of needs--today's and tomorrow's; helpful analyses tools, evaluating the options; selection and negotiation; and ongoing…

Discusses two widely practiced principles of management (protecting the rear and knowing the limits of a job) as they relate to the philosophy of education. The article examines Werner Jaeger's definition of education in his 1939 book, "Paideia," as well as other definitions that have helped shape current educational management. (SM)

This article examines Chinese policy concerning university personnel management in the context of recent reforms. The article discusses the President Responsibility System of management; staffing patterns; faculty training; the recognition of competition; and international exchange. Six problems are identified, including separation of policymaking…

A database for recordkeeping for a summer reading club was developed for a public library system using an IBM PC and Microsoft Works. Use of the database resulted in more efficient program management, giving librarians more time to spend with patrons and enabling timely awarding of incentives. (LAE)

The participative management plan selected, adapted, and implemented by Beth Israel Hospital (Boston, Massachusetts) in 1989 is described. Successes, lessons learned, and plans for the future are also discussed. The teaching hospital chose the Scanlon Plan from among others as a means to quality improvement. (Author/MSE)

Describes the Total Quality Management (TQM) effort undertaken three years ago by Jackson Community College (JCC), in Michigan. Discusses the history of JCC, its early TQM efforts, the basic tenets of TQM, steps taken by JCC to integrate TQM practices into its evaluation methods, and benefits of TQM. (MAB)

Describes Yoji Akao's concept of quality function development (QFD), a strategic tool that translates the customers' quality requirements into organizational language. Examines how El Camino College's (California) application of QFD matches constituent needs to college functions. Includes an 11-item bibliography and lists El Camino College's…

It is argued that New Zealand polytechnics are currently not measuring service quality effectively, particularly from the student's perspective, and that a version of a recently developed measure of service quality, adapted for use in polytechnics, can and should be applied in this sector. (MSE)