Through preliminary analysis of the e-learning platforms authors have tested the presumption that during pandemics the quality of online teaching and accessibility of learning materials in online environment has increased. Relevant literature for the time period of pandemic points out numerous problems in teaching, but on the other hand technical…

This research uses focus group methodology to examine how a specific subset of family childcare providers--those participating in a voluntary quality rating and improvement system and serving a high percentage of children receiving childcare subsidy--define quality. The study builds on the limited existing research about family childcare quality,…

This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment…

The Indonesian 2013 curriculum requires the learning process to provide opportunities for the students to develop their higher order thinking skills. Many studies believe that the use of manipulatives are effective to foster it. However, we found that the manipulatives only available for the classroom use, while the students need to also exercise…

Purpose: At the invitation of the Programme for the International Assessment of Adult Competencies (PIAAC), this paper aims to examine advances in survey interviewer monitoring and make recommendations on minimizing the effect of interviewers on survey results. Design/methodology/approach: The authors first provide an overview of the most recent…

The quantitative assessment of eye tracking data quality is critical for ensuring accuracy and precision of gaze position measurements. However, researchers often report the eye tracker's optimal manufacturer's specifications rather than empirical data about the accuracy and precision of the eye tracking data being presented. Indeed, a recent…

Studies conducted on localization quality assessment (LQA) on video games from interdisciplinary perspectives, dominantly employ studies on media, demarcating it from their derivative concerns like environmental issues. We argue that LQA on video games requires reconstruction from eco-criticism perspectives, because electronic waste (E-waste) of…

South Africa's largest electricity producer has embarked on mega investments to build new power stations. This paper reports on the risk management maturity level, and risk management processes. The research adopted the survey research method and self-administrated questions to collect primary data. The investigation targeted the total population…

Background: Australian disability services must comply with quality standards defined by federal government. Standards are abstract, focus on paperwork and rarely describe what good service quality looks like in practice. This research explored frontline day service staff's perceptions of good service quality to identify ways that it may be better…

This paper presents a case study of a hands-on exercise to improve students' project management skills on repetitive infrastructure/modular projects. The exercise was to construct a large foam-board model of the University of Waterloo campus, involving over 40 buildings. The exercise design involved training on the integrated life-cycle decisions…

Purpose: This paper aims to provides a brief review of the dashboard literature, an account of the development of performance dashboards for field data collection at Westat, and more specifically for the first cycle of the Programme for the International Assessment of Adult Competencies (PIAAC). A brief concluding section offers suggestions for…

Purpose: In this paper, the authors focus on training as a frequently used knowledge management tool. This paper aims to help training function to achieve excellence at the first attempt by evaluating and deciding on the most interesting method for each training action before engaging the investment. Design/methodology/approach: The authors apply…

One of the challenges in scoring constructed-response (CR) items and tasks is ensuring that rater drift does not occur during or across scoring windows. Rater drift reflects changes in how raters interpret and use established scoring criteria to assign essay scores. Calibration is a process used to help control rater drift and, as such, serves as…

Purpose: As concurrent enrollment (CE) programs continue to expand in the USA, a growing share of English teaching at the first-year university level is taking place in secondary schools. Though much of the discourse surrounding CE courses relates to quality control, the purpose of this paper is to argue for a reconsideration of the terms by which…

Employee empowerment yields positive outcomes for employees, managers, and organizations. Yet, too many employees feel disempowered at work, and managers, while wanting to empower employees, often do not know how. Contributing to this state of affairs is the lack of published, high-fidelity exercises explicitly designed to instruct students on how…