Presents a literature review of 38 articles that discuss electronic performance support systems (EPSSs). Assesses and classifies each article's EPSS by its settings for use, initial reasons for development, and system features. Finds that the primary markets responding to the potentials of EPSSs are businesses and industry, with secondary markets…

Presents a case study based on experiences at Amway Corporation that explains how the Human Resources Development Department progressed from providing training to providing a broader range of human performance technology interventions. Strategic planning is described, including identifying incentives and required competencies, providing for…

Describes "DesignStation 2000," a software and hardware workbench for laptop computers for the design of learning systems that includes capabilities for needs analysis; client presentation and proposal generation; rapid prototyping of interactive media projects; collaboration and project tracking; assessment of results; and adding to a…

Discusses two tools necessary for the successful practice of human performance technology: gathering data and interpreting data. The focus is on what data to gather, how to gather it, and how to interpret the data. (Author/JKP)

Considers three variables that can help performance technologists work more effectively with different kinds and different generations of people. Discusses recognizing the impace of position and disposition, assuring that feedback occurs, and thinking beyond old ways of operating and motivating. Suggests that the context of human interaction is…

Examines misconceptions about simulations for performance technology concerning what they reflect, varieties, uses (instruction, awareness, performance assessment, team building, transfer, research, therapy), levels of fidelity, design approaches, formats (graphic models; card, race, and cyclical games; interactive fiction; production simulations;…

Describes a Web-based learning environment that was designed to provide new learning opportunities for leadership facilitators to build content knowledge through interactive learning activities. Highlights include the iterative design process; human performance technology; learning environment design principles; and continuous improvement. (LRW)

The authors discuss potential shortfalls of assistantships and internships in preparing students for practical career application of professional degrees and describe the benefits to overall development of courses eliciting performance in authentic scenarios. This article explores what is necessary, not only to teach, but also to learn, human…

Evaluation is a powerful stage of both the instructional design and the human performance technology models. Unfortunately, it is not often done at a level that will measure the impact of training or other performance improvement interventions on-the-job and its value to the organization. If done properly, systematic evaluation can provide the…

This paper examines the changing use of policy levers in the English postcompulsory education and training system, often referred to as the learning and skills sector (LSS). Policy steering by governments has increased significantly in recent years, bringing with it the development of new forms of arms-length regulation. In the English context,…

Electronic performance support systems (EPSS) can accommodate disparate learner knowledge, experiences, and methods of comprehension. However, learners may have ineffective cognitive strategies for using an EPSS environment. The solution described in this article is applied to a Web-based EPSS that has a simulation core. As the learner works in…

This paper examines the concept of performance support systems in university teaching. In four different studies a performance support system with education elements was built to support students while they learn and work on their assignments. Performance support systems originally originated from business and industry but seem to be very valuable…

The major change from an industrial to an information-based society has far-reaching implications for the profession of arms. This shift challenges many assumptions about soldier development and requires an aggressive response to retain the U.S. Army's edge despite an expanding mission and a shrinking budget. This article explores some of the…

Explores the similarities, differences, and emerging trends among the fields of human performance technology, electronic performance support systems, technical communications, and instructional design to gain insights into how their evolution affects performance support. The tension between designed messages and tools, which allows users more…

Describes trends affecting both knowledge workers and the performance technologists who support them. Five strategies are suggested for providing performance support: (1) address systems-level issues; (2) align performance technology efforts with technological imperatives; (3) provide information filters; (4) provide custom tools; and (5) make…