Bank (n=117) and hospital (n=575) employees who perform interactive service work and whose jobs require them to express emotions that may not be authentic were studied. Although the necessity of good people-handling skills increased feelings of inauthenticity, more frequent work with people and having control over one's work led to less…

Discussions of knowledge workers are gender blind and ignore or devalue women's work. A more useful conception of the worker as cyborg illuminates questions of ownership of skills and knowledge and the blurring of boundaries between humans and technologies. (SK)

Analysis of 1,400 classified ads identified an increase in those specifically identifying entry-level technology and interpersonal skills. Ads identifying basic skills related to communication declined significantly. (JOW)

Israeli graduate nursing students who took management courses in 1998 (n=25), 1999 (n=15), and 2000 (n=11) rated the importance of different value sets. All three groups ranked personal and professional values significantly higher than organizational values such as vision, competition, cooperation, risk taking, and status. (Contains 29…

According to 2001 Current Population Survey data, more than half of all workers used a computer on the job. Use varied by occupation. The most common use was the Internet or e-mail (71.8%); 9.2% used the Internet for job searching, proportionately more younger (20-34) than older workers. (JOW)

Presents a case example of an application of an ecological model of career development in a woman with sexual harassment issues in the workplace and challenges related to being part of a dual-career marriage. Suggests career counseling strategies and discusses potential barriers to effective counseling. (GCP)

Case studies of South African companies (mining, manufacturing, and telephone call centers) reveal a mix of management strategies that converge with and diverge from past practices. South Africa is attempting to balance the demands of efficiency, employee rights, and racial equity, a challenge that requires overcoming the legacy of the apartheid…

Describes efforts of Montgomery Township (New Jersey) school district to attract and retain good teachers. District actively seeks high-quality candidates, provides support for beginning teachers' emotional and professional needs, establishes positive mentor relationships, and offers sustained professional development opportunities. (PKP)

Interviews with 11 Australian teenagers during their first year of work as apprentices, trainees, or junior staff revealed a wide range of employer strategies for training. However, training structures did not significantly predict learning. Job performance was a strong predictor, affecting interest in and capacity for learning as well as others'…

International Labour Organization (ILO) standards for decent work promote social justice and humane working conditions. These standards can contribute to sustainable development, macroeconomic security, and fairer distribution of benefits from growth. The ILO is working for policy integration and promotion of international labor standards as a…

Presents a future for career and technical education (CTE) mirroring the last 20 years of technology-driven changes in the work force. Argues that education must shift to prepare flexible, high performance knowledge workers for a continuous innovation society and that CTE is appropriate and preferred for this task. (Contains 61 references.) (JOW)

Discusses the need for subject-matter experts who understands that purity of content must be coupled with ensuring that the participants actually learn. Looks at ways to leverage and circulate intellectual capital within an organization. (JOW)

This paper discusses some of the chief reasons for engaging in substance abuse prevention in the workplace; outlines the foundations of workplace prevention services; and reviews recent research on workplace substance abuse prevention, including the major preventive interventions aimed at the workplace environment and the individual worker.…

The PRECEDE framework was used to focus planning and evaluation of key areas of health knowledge, attitudes, and behavior in designing a workplace health promotion program for Du Pont. One pilot location experienced a 47.5 percent decline in absenteeism over six years as a result of the comprehensive needs assessment and health intervention. (SK)

A sample of 524 elementary and 816 secondary teachers was used to evaluate the plausibility of 7 models of teacher militancy concerning issues of workplace control. The more plausible models are those that explain militancy as a function of the extent of teachers' integration into the organization and their affective response to organizational…