Articles in this theme issue focus on young adults and genealogy, music videos, public access microcomputer software selection, literature for and about Black adolescents, library services to reluctant readers, booktalks, historical fiction, the role of young adult services librarians, and the need for adolescents to find their roots through…

Guidelines for library automation include information on currently available microcomputer-based software products appropriate for small libraries and integrated systems for the larger libraries that can afford them. Costs, capabilities, functions, and vendor service are discussed, and a directory of vendors is included. (CDD)

Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB)

This article discusses similarities between the local bulletin board system (BBS) and the public library. Highlights include components of the small BBS (system operator, host computer, "messaging" software, auto-answer device, connection to one or more phone lines); uploading and downloading; notes from the board; and the role of the…

Describes programs developed at Houston Public Library to meet information needs of the immigrant population. Highlights include serving students, children's and young adult collections of foreign language materials, folklore and cultural materials, developing staff expertise, English-language materials, audiovisual support materials, and foreign…

Examines correctness of answers received to reference questions in Maryland public libraries and investigates three categories of variables that might affect that correctness: resources (number of volumes, subscriptions, staff, setting); demand (contact, busyness); and behaviors (negotiation of inquiry, interest in question, comfort with question,…

Presents revision of the original "Guidelines for Establishing Information and Referral Service in Public Libraries," adopted by the Public Library Association Board of Directors on January 22, 1980. The revision approved on January 8, 1985, reflects changes in terminology and in the information and referral field during past five years. (EJS)

This five article section addresses the public relations program in the school library. Topics covered include a public relations philosophy; reaching full creative potential; public relations ideas aimed at students, teachers, administrators, the school board, and community; the power of a positive attitude; and school and public library…

Discussion of public access microcomputer service areas in public libraries covers walk-in access, software/hardware circulation, online call-in services, and special programs. Principles for successful public access programs are also discussed, including hardware/software selection. Problems relating to equipment breakdown, diskette storage, and…

Provides description of the initial creation of a regional union catalog containing 600,000 unique titles and 1.8 million physical items, the conversion of this database to interactive laserdisc, and the resultant advantages. Updates, costs, problems, and the application of laserdisc technology are discussed. (EJS)

Proposes and investigates feasibility of using three new variables in addition to simple activity counts in measuring reference services: (1) user questioning regardless of where activity occurs; (2) treating individual user and question as unit of analysis; and (3) examination of questioning in context of other library use. (11 references) (EJS)

Five performance measures suggested for use in public libraries are discussed in relation to corporate information centers: corporate awareness of library services; clients as percentage of jurisdiction population; reference transactions per capita; reference fill rate; timeliness of information delivery. Planning and survey questionnaires for…

Describes author's use of numerous library resources in preparation for writing untold story of secret pact between the Third Reich and Jewish Palestine. Library of Congress, Asher Library (Chicago), Zionist Library (New York City), Klau Library (Cincinnati, Ohio), public libraries (Chicago, Boston, New York), availability of materials, and…

Forecasts of the future of the public library highlight measures of success (quick information provision); service to remote users; an information infrastructure which includes smaller branch libraries; levels of service based on staff time required; fee-based, interactive research services; a new job title of "information specialist"; and book…

Describes a study which investigated plans of Association of Research Libraries members in New England for total automated library systems, whether compatibility of microcomputers with existing or proposed equipment is a factor in microcomputer selection, plans for microcomputer use, and how appropriate microcomputer tasks are identified and…