Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…

In response to significant changes in the Indigenous information landscape, the State Library of New South Wales and Jumbunna Indigenous House of Learning, University of Technology, Sydney, hosted a Colloquium, "Libraries and Indigenous Knowledge," in December 2004. The two-day Colloquium brought together professionals, practitioners and…

There's no such thing as a school or library with too many computers. We're still nowhere near the one-student, one-computer ratio that's ideal for our schools and libraries, especially those in neighborhoods where most students don't have home computers. That's why Computers for Schools (www.pcsforschools.org) is such a great idea. The nonprofit…

"Community involvement," the standard cliche, does not come close to capturing the spirit and action that have structured the building, programs, collections, and services of the Haines Borough Public Library (HBPL), AK. Those achievements make HBPL the winner of the first annual award for the Best Small Library in America, cosponsored…

This article reports an investigation of the attitudes and opinions of children's librarians towards poetry, and towards its promotion in the public library. It also reports some attitudes towards literature promotion to young people in general. A series of structured interviews with library professionals currently working in the public sector…

The provision of public Internet access and related networked services by public libraries is affected by a number of information policy issues. This article analyzes the policy dimensions of Internet connectivity in public libraries in light of the data and findings from a national survey of public libraries conducted by the authors of this…

Learning to read is a major milestone and should be an event to celebrate. The author of this article relates the story of how, with the encouragement of her principal, and the help of a children's librarian at the public library, the community coordinator at a nearby Barnes and Noble, and a children's book buyer at a local independent book store,…

The data published in this volume were taken from the 1993 Annual Reports submitted by public libraries in Texas. This volume contains only local library statistics, county statistics, and summary data for the state and for the 10 library systems. Directory information and summary statistics formerly published in the statbook are contained in…

This annual collection contains 18 papers about the use of Macintosh computers in libraries. Papers include: "The Macintosh as a Wayfinding Tool for Professional Conferences: The LITA '88 HyperCard Stack" (Ann F. Bevilacqua); "Enhancing Library Services with the Macintosh" (Naomi C. Broering); "Scanning Technologies in…

Statistics about public and association libraries in New York State are compiled from information supplied by libraries and systems throughout the state. The following tables provide information about the 734 libraries in the systems and the 2 that are not system members: (1) Comparative Study; (2) System Summary (including Public Outlets); (3)…

Australia has played a very active role in promoting and developing school librarianship on an international basis. Most aid projects in school library development have been in the Asia/Pacific region, but programs have been implemented in other areas as well. The largest school library development project that has been carried out by Australians…

Since their founding, public libraries have debated their role in providing access to popular culture. This paper describes the historical development of public libraries as popular materials centers, and traces the development of library standards, particularly the seminal publication, "Planning and Role Setting for Public Libraries: A…

This handbook is a guide to the complex process of library facility siting and location. It includes relevant research and professionals' siting experiences, as well as actual case studies of closures, openings, mergers, and relocations of library facilities. While the bulk of the volume provides practical information, the work also presents an…

This handbook provides public libraries with a source of hints, ideas, and suggestions to increase the diversity of their personnel in a non-discriminatory manner and with equality in personnel policies. The guide includes the following sections: (1) Why This Handbook?; (2) Getting Started; (3) Policy Statement--creating a policy, examples, and…

Many librarians would like to provide a reading club which includes not only reading patrons, but pre-reading or read-to-me patrons and those parents, family members and caregivers that care for, work with and read to them. To help library staff and volunteers organize, implement and manage a read-to-me club, this planning handbook is intended to…