Presents an evaluation/development method for achieving customer-driven improvement in organizations. Describes the steps to external and internal "mirror analysis," a process for determining if the organization functions as a mirror of customers' needs and expectations. Twelve figures illustrate factors in the process. (AEF)

Presents a schema for expert decisionmaking that can be used as a performance support tool. The ringshaped schema can be used in two ways: (1) beginning at the center with problemsetting and working outward to other supporting factors, or (2) skimming over the factors located in the outer ring to find a topic related to information about the…

Purpose: This paper aims to provide a literature synthesis of the learning organization and discuss several pertinent theoretical concepts on the subject. Design/methodology/approach: A range of works mainly from 1990-2004, which aim at providing a variety of perspectives on the learning organization, have been analyzed and discussed based on its…

Purpose: Through a conversation with a practitioner, aims to understand the definitions given to the learning organization and how they relate to a model of organizational learning. Design/methodology/approach: Provides a brief overview of a conversation concerning organizational learning vs the learning organization. Findings: Organizational…

This paper examines the applicability of the learning organization concept and its measurement in a Chinese context. Based on the theoretical framework proposed by Watkins and Marsick (1993, 1996, 1997), this paper identifies the differences in seven of the Dimensions of Learning Organization Questionnaire (DLOQ) between traditional state-owned…

Social Responsibility is becoming a key issue for organizations today. They talk about it and they make social contributions, but how do we know if anything is being achieved? A framework is required and has existed at least since 1992. Roger Kaufman's Mega Planning has slowly gathered momentum in organizations worldwide. For a faster take-up we…

While much of the literature on action learning focuses on managers developing their capacity to learn and transform their own organizations, this article explores how action learning has been used in inter-organisational settings. Two settings are presented: the first an EU-funded management development programme called the National Action…

Purpose: The purpose of this paper is to show that the role of organizational learning is increasingly becoming crucial for organizational performance. Based on the study of three Indian global firms operating in National Capital Region of Delhi, India, this study explores the correlation of organizational learning with organizational performance…

The impact of crises on organizations has been stronger than ever. This article explores the role of organizational learning in crisis management, an area that has received little attention from HRD community. Recognizing the dynamics and interconnectedness of crisis management, organizational learning, and organizational change, the article…

This article recounts successful strategies for increasing student staff commitment to the organization's vision and deadlines, inviting "buy in" for projects, and enhancing staff work relationships. The discussion will outline activities that have resulted in increased employee satisfaction with work, smoother interactions between coworkers,…

In this article, the author explores the promising practices of Audrey Union (all names in this article are pseudonyms), a white principal of Integration Middle School (IMS), which served nearly 400 students in sixth through ninth grades. Approximately 40% of the students were of color and a similar percentage qualified for free and reduced lunch.…

Purpose: The purpose of this research is to analyse how participants in leadership training programs in higher education value and perceive their training process. Design/methodology/approach: A stylized theoretical model is developed indicating that leadership training may be designed along a collegial-managerial continuum. To study how…

Distributed leadership (DL) is an emerging form of power distribution in schools which extends authority and influence to groups or individuals in a way which is at least partly contrary to hierarchical arrangements. In this article, the author presents the findings of his study that aimed to answer two questions: (1) What do headteachers do to…

Looking at literacy teaching across classrooms at the urban Mill City Charter School provides an opportunity to explore the importance of coherence within a school. This work was informed by teachers' voices and classroom observations over several months. Findings suggest that when teachers and school leaders share a common theory and vision for…

Current high school reform often focuses on small schools, small learning communities, and alternative paths to post-secondary education. While these reforms are necessary, recent evaluations of improving high-poverty high schools in urban districts (American Institutes for Research & SRI International, 2004 & 2005) suggest these changes are not…