Action researchers frequently find themselves caught in a tension between the need to generate actionable, useful knowledge as an outcome of publicly funded research and the necessity to recognize that knowledge can only be actionable, and useful in that sense, if it is locally and culturally specific. This paper directly addresses this tension…

People vary considerably in their work performance as well as their overall approach to work. At one extreme are the outstanding performers, who approach work with enthusiasm and energy, and, at the other extreme, are those who seem to do only what is necessary to get by. Organizatins often invest a good deal of energy in trying to improve the…

This paper deals with a case study of Management Development (MD) practices at Malaysian Assurance Alliance (MAA). The aim of this research is to investigate how a large Malaysian insurance corporation developed and integrated MD initiatives with current organizational needs and tasks. Attempts were made to map and categorize the MD initiatives…

The purpose of this research activity was to investigate contemporary understandings of the connections between learning and work. This initial work was then used to inform the development of an organisational tool that registered training organisations (RTOs) could use to identify organisational practices likely to lead to greater learning at…

This handbook contains eight sections and thirty-five short chapters on topics related to being a member of a California community college governing board. The eight sections are: (1) California Community Colleges; (2) The Governing Board; (3) Toward An Effective Board; (4) Policy, Planning and Monitoring; (5) The Board and the CEO; (6)…

This paper presents how organisational development can be the results when politicians, managers, social workers and teaching staff take part in reflection. The results are based on a government-funded initiative in Sweden for lowering sick absenteeism. Three local governments introduced reflection as a strategy to combat work related stress and a…

This report raises questions about the support given to new teachers who come to teaching through "alternate routes." It focuses on new teachers in high-needs schools, comparing the perspectives of those from traditional teacher education versus those from three alternate-route programs: Teach for America, Troops to Teachers and The New Teacher…

Organisations are continuously challenged to become more strategic, productive and cost-effective. As a result, quality management has become increasingly important to achieve desired organisational performance outcomes. Quality management considers leadership an important component to implement and sustain quality products and services to…

Purpose: To provide a conceptual model for the discovery and articulation of emergent organizational knowledge, particularly knowledge that develops when people work with new technologies. Design/methodology/approach: The model is based on two widely accepted research methods--action learning and grounded theory--and is illustrated using a case…

The Division of Student Affairs at the University of Michigan in Ann Arbor engaged in an iterative strategic process to create and implement a set of long-range goals. This strategic journey continues to evolve, uniting a guiding framework of strategic planning steps, a reflective process with an assessment component within each step, and a group…

The accelerated schools process provides a systematic approach to the restructuring of schools. Developed in 1986 by Henry M. Levin, the strategy seeks to provide the best education for all students. During the first stage, the "taking stock" phase, everyone in the school community works together to develop a comprehensive school…

This book describes a training technique in which an art activity called a touchstone exercise serves as the basis of an action-oriented leadership development program. Part 1 describes the context in which the touchstone exercise was developed and details the process of setting the stage for and conducting it. Two case studies illustrating the…

W. Edwards Deming called for the transformation to a new style of organizational management based on greater cooperation between managers and employees. This transformation could be achieved by introducing "profound knowledge" into the system. This paper is a presentation outline that was used to introduce the basics of Deming's theory…

This report for California's Cypress College reviews major accomplishments with respect to college goals for the 1995-96 academic year. Following an introduction and a list of institutional goals adopted at an August 1995 retreat, part 1 lists 14 campus-wide accomplishments and describes their impact. Part 2 reviews accomplishments and their…

This paper describes first year implementation efforts of Southwest Texas (SWT) State University to develop a system to integrate planning, budgeting, assessment, and quality to improve the delivery of education and other services to all the institution's customers. The document addresses the common situation when an organization already has…