As organizations respond to competitive environments and strive to enhance performance, knowledge management (KM) has increasingly become a strategic activity. A KM strategy entails consciously helping people share and put knowledge into action. A key challenge is how to develop and implement KM solutions that provide performance support to…

Multirater feedback, often called 360-degree feedback, is a popular development and assessment tool, especially for organizational leaders. Raters from different organizational levels, including subordinates, boss, peers, and self, rate the leader's performance. However, there seldom is strong agreement across rater groups. This study used the…

Purpose: To investigate relationships between teamwork, trust and teacher team commitment. Design/methodology/approach: Research has confirmed the value-added effects of organizational commitment in terms of job performance, organizational effectiveness, and employee retention. This study focused on teacher teams as the unit of analysis, and…

This article is a critique of the article by Robin Perry in this issue that describes a study in Florida to compare supervisor and peer performance evaluations of child welfare staff. An overview of prior studies related to the importance of the social work degree is provided. Subsequently, selected technical, design issues, and results in the…

This article sets out a detailed commentary on the neglected end of the assessment centre, namely, the candidate. It highlights the variety of ways in which assessment centres do not always live up to their claims and can act against rather than in the interests of the candidate. It shares with assessment, counselling and guidance professionals an…

The work of internal verifiers (IVs) is integral to ensuring that the operation of vocational qualifications meets the local needs of learners and employers, while also maintaining reliable quality nationally and throughout occupational sectors. Arguably, though, the role of IVs in the management of vocational learning often remains narrowly…

Accountability and performance incentive plans in education are compromised by goal distortion, gaming, and corruption. Education policy makers who design such plans have paid insufficient attention to similar experiences in other fields. This paper describes institutions in health care, job training and welfare administration, and in the private…

This document was produced by the author(s) based on their research for the report "Cross- Cultural Training and Workplace Performance" (ED503402). It contains the following materials related to the report: (1) Primary approach letters; (2) Tests for statistical significance; (3) Survey of current cross-cultural training practice; (4)…

A study was conducted by Central Piedmont Community College (CPCC), in North Carolina, to determine the perceptions of employers of CPCC graduates regarding the graduates' level of preparation. Questionnaires were sent to 160 employers who had CPCC graduates in positions related to their graduates' academic programs and for whom graduates had…

Although the quest for better measurement of individual job performance has generated considerable empirical research in industrial and organizational psychology, the feeling persists that a good job is not really being done in measuring job performance. This research project investigated the effects of differences in both individual and systems…

This digest describes support strategies for overcoming obstacles to finding and maintaining employment for students with emotional disorders. These youths may avoid risk-taking situations and often have difficulty with verbal and nonverbal communication, such as struggling to make telephone calls to employers and exhibiting limited communication…

This book teaches the skills and art of good coaching and how to realize its value in unlocking people's potential to maximize their own performance. Chapters 1-3 define coaching and its business application, discuss the manager as coach and the manager's role, and examine the context of change. Chapter 4 considers the two key elements of…

This report presents results from the first comprehensive follow-up survey of employers of graduates from Pennsylvania College of Technology (PCT), based on surveys of 279 employers of graduates from 1991-92 and 219 employers of graduates from 1992-93. Following an executive summary, part II describes the survey methodology, indicating that the…

This document consists of three papers presented at a symposium on transfer of training moderated by Gene Roth at the 1996 conference of the Academy of Human Resource Development (AHRD). "Validation of a Transfer Climate Instrument" (Reid A. Bates et al.) reports a study that attempted to validate Rouiller and Goldstein's (1993) eight-factor…

This book describes the professional and personal challenges facing community college presidents in the performance of their job, and includes eight personal essays. An introduction explores the personal choices involved in becoming and functioning as a community college president, and includes the essay "The Moving President: Changing…