This study employed an ABAC and multiple baseline design to evaluate the effects of (B) feedback and (C) a package of feedback, goalsetting, and reinforcement (supervisor praise and an area-wide celebration as managed through a performance matrix, on a total of 14 various customer service behaviors for a total of 115 employees at a large…

Leadership is about transformation. It is the opportunity to transform people, places, and possibilities. The purpose of the study reported in this article was to identify means to assess leadership development and performance. Although leadership development and performance can be assessed, school systems often lack consistent methods,…

This exploratory study examines cross-national similarities and differences in employee perceptions of issues in the work environment in 17 organizational work settings in seven Asia-Pacific countries; Australia, Malaysia, New Zealand, Singapore, South Korea, Taiwan, and the United States. Employees at these 17 sites indicated their degree of…

The Williamsburg/James City County (WJC), Virginia School System employs a wide variety of professional support personnel (PSP). Little has been done to properly evaluate and monitor PSP or programs with which they are involved as the focus is on classroom teacher evaluation. PSP are reluctant to be evaluated by persons who have little knowledge…

Expectations and roles of institutional researchers in higher education institutions are considered, as well as the question of what a research office should expect from its institution. A performance monitoring system for the assessment and continuous improvement of institutional research is also proposed. Ways that institutional research can be…

The theoretical implications of management assessment centers for evaluating headteachers in Great Britain are examined in this paper. Issues in developing informed, objective management assessment are discussed, which involve the following: the educational system's permeable boundaries; the context in which management assessment and development…

This committee report identifies the skills and knowledge required by employees in the marketing occupational area. It also provides performance objectives from which competencies and instructional objectives may be developed. Introductory materials include a list of committee members, statement of the marketing committee, information on marketing…

A survey was conducted of all Webster University (Missouri) Extended Campus site directors (N=37) addressing the duties they associated with support staff positions at their sites. The directors were asked to assign relative importance in the duty rankings they listed and to show the job titles used for the positions at their sites. The 16…

This publication provides current data on the various merit and incentive pay plans used for administrator compensation. The report is designed to help school officials as they develop and revise administrative evaluation and compensation procedures in their school districts. School policy bodies that are considering instituting incentive pay…

During the Workplace Training Project, workplace trainers from Oregon's Lane Community College (LCC) provided workplace math classes to employees of an area business, PW Pipe. The math training was designed to help employees increase their proficiency in math and thereby reduce production error rates. During the training, PW Pipe's employees…

Arguing that technological change often affects the organizational structure of library workplaces, this paper presents two alternative approaches to the implementation of change in organizational structures, provides several examples of each approach, and suggests related reading materials. It is noted that the configurational approach…

As more women and people of color hold academic jobs, the incidence of illegal employment discrimination in reappointment, tenure, and promotion decisions also increases. This book addresses how individual faculty members can defend themselves against unfair practices and how universities and colleges can protect themselves from being named in…

In an effort to gather and share accurate information about health services provided to children in school districts throughout 18 rural counties of southwest Minnesota, a survey was developed and mailed to 200 public health nursing directors, elementary school principals, and superintendents (122 were returned). Questions sought information about…

The International Personnel Management Association Assessment Council (IPMAAC) is a professional section of the International Personnel Management Association for individuals involved in professional level public personnel assessment. Author-generated summaries/outlines of papers presented at the IPMAAC's 1984 conference, which focus on…

Fifty-seven papers presented at the annual meeting of the International Personnel Management Association Assessment Council (IPMAAC) in 1990 are provided. Selected topics include: using the cloze technique for reading skills assessment; examining assessment techniques; job analysis; alternate strategies for assessing writing skills; assessment of…