This document contains three papers on human resource development (HRD) and trust in organizations. "Organizational Trust: An Orientation for the HRD Practitioner" (Christina L. Lafferty, Brad D. Lafferty) reviews research on organizational trust that was conducted with a focus on cognitive-based theories, affect-based theories, and…

This report describes the new system of credentialing from corporate vendors and industry/professional associations that has arisen in the information technology and telecommunications industries over the past decade. It compares this system to traditional higher education, identifying both similarities and dissimilarities, and points to some…

This report explores promising welfare-to-work programs and practices of states and localities as they balance supply- with demand-side strategies to help welfare recipients and low-wage workers work their way out of poverty while meeting employers' needs for reliable workers. Chapter 2 describes the new environment created by changes in the…

A survey conducted on 2,885 secondary teachers throughout Ontario demonstrated the need for affirmative action programs that are directed towards eliminating sex discrimination to address both the activities of teachers themselves in preparing for positions of responsibility and the development and promotion policies of boards of education.…

Postulates that effective performance is part of a cyclical process. First, teacher effort overcomes job-related stressors and achieves valued outcomes and rewards as determined by teacher perception of student needs. This success increases teacher satisfaction, involvement, and motivation. These in turn increase teacher effort and lead to more…

A summary of the most pertinent Title VII cases as they relate to fair performance appraisal systems for promotion, layoff, salaries, and training. (Author/JM)

Provides guidance for center directors in dealing with difficult behaviors from employees. Suggests strategies for facing employee problems, including looking inward and assessing employee motives; setting the tone for employees; taking steps to deal with persistent problems; reacting to defensive behaviors, including tearfulness, silence,…

Provides a conceptual framework for a professional support personnel (e.g., counselors, deans, librarians) performance evaluation system. Outlines steps in evaluating support personnel (identifying system needs, relating program expectations to job responsibilities, selecting performance indicators, setting job performance standards, documenting…

Discusses the nature of job satisfaction, its relationship to performance, and associated organizational factors, such as commitment, in research libraries. Symptoms of job dissatisfaction are outlined, and a framework for improving job satisfaction provides suggestions in the areas of hiring, professional development, job design, empowerment, and…

Two studies were conducted. In study one 100 participants rated 60 occupations on the amount of cognitive/intellectual, physical, sensory-perceptual, and perceptual-motor demands they perceived as required for successful performance in that particular occupation. Results of a cluster analysis determined four clusters of occupations on the basis of…

This follow-up study tracked the employment outcomes, job retention, and average wages of 576 individuals in Washington State with mental health disabilities or developmental disabilities 2 years after they had received supported employment services and entered into competitive employment. The study matched client records from the Division of…

This guide, in a workbook format, presents information on how a manager at an institution of higher education can plan, present, and follow up on training programs designed to yield competent employees. Stressed throughout are the four steps of training: (1) defining the job (position analysis); (2) planning the training; (3) presenting the…

This curriculum guide was designed as a career development program for the Civil Service Employees Association and Faculty Student Association workers at the State University of New York College at Brockport. It encompasses both the broad-based goals delineated by the National Workplace Literacy Program and the specific competencies needed by this…

This handbook introduces a new training model that reflects the complexity of organizational life, changes in the human resources (HR) function, and the need to involve line management. Part I outlines the new context in which training must be delivered. It discusses the changing organizational requirements for training and the changing position…

These training standards for fuel and electrical systems mechanics are intended to be used by apprentice/trainees, instructors, and companies in Ontario, Canada, as a blueprint for training or as a prerequisite for prerequisite for accreditation/certification. The training standards identify skills required for this occupation and its related…