This document contains 21 papers: "Benchmarking Training--The Road to Continuous Improvement" (Bolin); "Systematic Mentoring: A Crucial Addition to Leadership Development" [abstract only] (Brennan, Pevoto); "Monkey Wrenches in the Team Clockwork" (Daman); "Multiculturalism: Curriculum and Practice" (Dean et al.); "Personal Computer Training…

If they are to be effective, organizations must acquire and create new knowledge in order to achieve their goals. Service organizations, such as schools, must employ the concept of organizational learning. Organizational learning is an intentional process directed at improving organizational effectiveness. The process involves four…

These four papers were presented at a symposium on human resource development (HRD) and business outcomes moderated by Barbara L. Swanson at the 1996 conference of the Academy of Human Resource Development. "Incorporating Continuous Learning into a Cultural Change Process" (Carol Ann Zulauf, Joseph A. Ilacqua), focuses on best practices at…

This book contains a collection of articles about the ways in which organizations do the key work of society, the ways in which the work of the organization will change, and the essential role of the organization in public, private, and social arenas. Following the preface and introduction, titled "Toward the New Organization" by Peter F. Drucker,…

A growing number of schools and districts are considering using teams to handle all types of decision making and advisory activities. The term "teams" can be applied to a wide spectrum of groups with various purposes or powers. This bulletin was designed to assist those who want to create efficient, successful teams. It provides…

This book presents an approach that organizes the principles and processes of an emerging human resource development (HRD) paradigm requiring training to be everyone's business. Chapter 1 describes the paradigm and presents a practical approach for applying it. Chapter 2 draws a picture of highly effective training (HET), focusing particularly on…

This book, which is intended for individuals responsible for guiding groups toward realizing their creative and problem-solving potential, provides basic principles, examples, and practical methods for group facilitation. The first two chapters examine how facilitation helps groups achieve their goals, with special focus on the facilitator's role…

While many educational institutions pay lip service to quality, often the very documents they produce, such as training handbooks and reference manuals, are not themselves of high quality. Quality documentation helps employees find what they are looking for, know when and where to ask for help, and become more independent. At Central Piedmont…

This paper explores the leadership strategies of four exemplary high school department chairs. It develops a model based on social-exchange theory to show how chairs, as middle managers, must satisfy the expectations of both teachers and administrators. Data were derived from a case study of department chairs identified as exemplary in four…

This paper presents W. Edwards Deming's 14 management points, 7 deadly diseases, and 4 obstacles that thwart productivity, and discusses how these principles relate to teaching and learning. Application of these principles is expected to increase the quality of learning in classrooms from kindergarten through graduate level. Examples of the…

This paper examines action research that has been carried out in organizations consisting of predominantly highly educated personnel. The paper revolves around discussion of the Scandinavian model of action research, asking to what degree this model, which has been developed within the framework of industrial democracy, might also serve as a…

This book gives an overview of the field of human resource development (HRD) through providing a definition of the concept of HRD and discussing the future of the field, providing the history of HRD, its structure, major roles taken by practitioners, program areas, the field's international orientation, and careers and career preparation. It is…

This paper presents findings of a study that documented the initiation and early implementation of 22 projects participating in the Educational Partnerships Program, which is sponsored by the Office of Educational Research and Improvement (OERI). This study of the first year in a proposed 5-year program, sought to identify partnership structures…

Findings of a study that examined the application of total quality leadership to understand effective leadership practices are presented in this paper, which views total quality leadership as a combination of expert thinking and transformational leadership practices. Data were derived from interviews with 9 secondary school principals (4 female…

This paper analyzes the accreditation candidacy of New Mexico's Southwestern College (SC) and sees it as a transformational process for the institution. SC is a private, non-profit, special-purpose, graduate level institution in Santa Fe, New Mexico which offers masters programs in counseling and art therapy. The school achieved candidacy for…