Uses the 1979 Three Mile Island nuclear plant accident to illustrate the communication problems embedded in a crisis. Describes the reactions created by the stress related to crisis. Suggests business communication strategies for improving communication to the public. (SR)

When crisis strikes, internal audiences at institutions of higher education need accurate information which depends on groundwork laid during good times. Key principles for emergency communication include predicting disasters by reading internal warning signs; preventing a potential crisis from growing; and preparing for smooth communications…

Field trips are troublesome for educators, because normal responsibilities may be exacerbated by supervision and transportation requirements. Forms should be very comprehensive as to field-trip description, objectives, provisions, special instructions to students, and liability-release statements. Emergency preparedness and specific supervision…

Describes the efforts at Boston Public Library to recover from serious flooding that damaged computer equipment. Discusses vendor help in assessing the damage; the loss of installation disks; hiring consultants to help with financial matters; effects on staff; repairing and replacing damaged equipment; insurance issues; and disaster recovery…

Outlines the sequence of events in the Los Angeles civil unrest (riots) and summarizes several of the underlying causes that precipitated the event. Describes the psychological reactions of victims and emergency responders. Discusses crisis interventions used to minimize the emotional aftereffects. Discusses what mental health professionals and…

Disaster recovery planning need not be expensive nor complete to be effective. Systematic planning involves several crucial steps, including outlining the final plan, understanding the nature of a disaster's effects and the stages of disaster recovery, prioritizing appropriately, and learning how to test the plan in a practical way for the…

Describes procedures followed by librarians whose special libraries were destroyed or otherwise affected by the September 11 terrorist attacks. Discusses plans used from Y2K planning; the importance of having a disaster plan in place; moving locations; teamwork; and duplicating data in duplicate locations. Provides a list of pertinent resources.…

In this article, the author recalls a situation he encountered when a 4-year old boy inexplicably collapsed unconscious to the ground in the middle of his preschool classroom. She describes how the school had a detailed emergency and crisis plan in effect and how they utilized it while dealing with this situation. Sections include: (1) A Working…

Natural and man-made disasters represent an ominous threat to the research, instructional and public service missions of colleges and universities. From the bombings in Oklahoma City to the terrorist attacks of Sept. 11 to last year's Hurricane Frances, the potential damage to campus buildings, human life and irreplaceable archival resources is a…

In July 2000 the first Emergency Duty Team was established within the Eastern Health & Social Services Board in Northern Ireland, fundamentally changing the way in which out of hours social work services are provided. The other three Boards are now also examining how they might provide for their statutory responsibilities out of hours and are…

The world has recently witnessed large natural disasters with the Asian tsunami, the Pakistan earthquake, etc, which has resulted in loss of life measured in hundreds of thousands. One or two years later surveys of reconstruction work have revealed less than 25% of schools have been re-established, implicating long term economic and social…

School superintendents in 60 public school systems in Georgia were surveyed to describe strategies being pursued to prevent school violence and promote a safe learning environment. Results from the present study were compared with results from a survey of superintendents conducted by one of the authors in 1995 to determine the extent of change in…

Schools have found religion when it comes to solutions designed to deliver critical information to the campus community in a timely fashion. And the vendor community is now offering a multitude of routes to the Promised Land. The question is: Will the "right" technology solution solve all the mass communication problems? Those who have weathered…

Throughout the country and through the years, several colleges and universities have been the focal point of violence and tragedy. These tragedies include the brutal beating and murder of a gay student; a campus bonfire that killed 12 students and alumni; a residence hall fire that claimed the lives of three students; terrorist activities in two…

Presidents George W. Bush and Bill Clinton declared natural disasters somewhere in the United States on average of about one per week between 1998 and 2005. Despite this frequency, most citizens are unprepared when a natural disaster occurs in their city or neighborhood. In particular, teachers and students can become paralyzed by the overwhelming…