Relates the Seminole Community College (Florida) library's experience barcoding a collection of materials and provides practical suggestions on how to implement barcoding in other libraries. Highlights include a barcode plan (smart barcodes and dumb barcodes), worker guidelines, problems encountered, and costs. An annotated bibliography and seven…

Although the IB (international baccalaureate) diploma has almost universal acceptance as a college-preparation standard for students studying in foreign countries, Germany and France are reluctant to accept this diploma for nationals studying in their own countries. The German state governments are particularly concerned about quality control and…

A discussion of external evaluation of a college or university program or unit looks at two different approaches used in the United States for accreditation purposes--standards of good practice and competency-based learning and review. Methods of maintaining consistency and eliminating bias are examined briefly. (MSE)

A recently implemented program of institutional evaluation in Spanish universities, designed with the intention of improving the quality of teaching, research, and administration, is discussed. Objectives and mechanisms for assessment in each of these areas are detailed. (MSE)

Two procedures for systematic organizational quality assessment are presented: (1) a distributional assessment to monitor individual, group, or unit performance by establishing real and maximum-feasibility parameters; and (2) a cost-assessment system based on utility analysis, to assign dollar values and benefits to quality interventions targeting…

Today's modern roofs allow heat to build up in the roof membrane, eventually causing structural damage. An annual roof inspection typically costs less that 3% of roof replacement costs and can identify which areas need immediate attention. Offers suggestions for a roof-maintenance program. (MLF)

Reports a study that examined the reasons why health educators practicing at various sites chose not to become certified health education specialists. Surveys found that subjects' responses to proposed benefits of certification varied depending on the benefit, and many did not believe they would receive the proposed benefits. (SM)

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

The effects of scheduled intern rotations on the cost and quality of inpatient care at a teaching hospital were studied for 1,705 rotation patients and 3,141 no-rotation patients. Systematic discontinuity of scheduled rotations may be a source of increased health care costs at teaching hospitals. (SLD)

Discussion of human performance technology tools for instructional design focuses on incentives and competence. Highlights include quality, organizational goals, feedback, employee attitudes, working conditions, deadlines, standards, training, a balance of forces, and partnerships. (AEF)

Documents the approach and the design decisions taken during the establishment of a quality system for teaching activities in the Department of Mechanical Engineering at the University of Leeds. Describes the motivations for performing the work, how it was organized and resourced, the approach adopted, and the impact of the Higher Education…

Explores a quality control investigation with baseballs. Students were placed in groups of three to handle specific jobs: data recorder, measurement-instrument handler, and instrument reader. Includes assessment instruments and a list of suggested investigations. (MKR)

This article on the University of Michigan Information Technology (IT) Division's implementation of Total Quality Management (TQM) principles describes TQM premises, the implementation process, and initial effects (e.g., increased use of concepts of customer needs and quality indicators). The particular relevance of the TQM approach for IT…

Deming's "System of Profound Knowledge" is even more fundamental than his 14-principle system transformation guide and is based on 4 elements: systems theory, statistical variation, a theory of knowledge, and psychology. Management should revamp total system processes so that quality of product is continually improved. Implications for…

Describes the controversial movement toward voluntary teacher certification through the National Board for Professional Teaching Standards. An examination of existing certification and review mechanisms does not support the board's view that performance assessment surpasses traditional testing. The article discusses implications for school health…