In the ephemeral dot.com economy, numerous education portals (search engines) are emerging just as unsuccessful ones are terminating or trimming services. Ideally, portals offer an online school/home gateway and provide tailored content for parents, students, and teachers. However, quality, equity, reliability, and commercialism issues abound.…

A research project examined what form of organizational structures have been adopted within British further-education colleges 5 years after their incorporation and removal from local-education authority control. Colleges are representing their structures as market models (alongside a clan culture), rather than Weberian bureaucracies. (Contains 29…

The basic philosophy of organization and management of a learning resource center is to maximize the effectiveness/efficiency for the use of all resources and establish proper management control and cost effectiveness. Qualities should include accountability, consistent service, reliable professional consulting, and standardized procedures. A…

Examines the integration of a systematic in-house certification framework and outlines an evaluation model to validate and justify certification as a performance management tool of value to organizations and individuals. Discusses the six elements of effective competency certification programs: competency analysis; training for certification;…

Outlines a study to develop methods to assess the quality of digital reference services, test and refine measures and quality standards to describe digital reference services, and to produce a guidebook that describes how to collect and report data for these measures and standards. (Author/AEF)

Discussion of the use of self-instructional materials (SIMs) in distance learning at Indira Gandhi National Open University (IGNOU) and State Open Universities (SOUs) in India. Focuses on the need for Correspondence Course Institutes in conventional Indian universities to transform printed course materials into SIMs. Discusses revision and…

Continuous quality improvement efforts are vital to high-quality early intervention services. This article describes an ongoing quality improvement project within an infant mental health-based Early Head Start program. Both strategies and challenges in implementing issues and lessons learned in the initial 2-year phase of the quality improvement…

Universities have several approaches for attracting student feedback, both qualitative and quantitative, and this paper describes three processes as they affect postgraduate students. The paper considers whether the issues that postgraduate students state need improvement are consistent with those issues contained in the recommendations made by…

The emergence of the Internet has changed the way we teach and learn. This paper provides a general overview of the state of the quality of virtual education environments. First of all, some problems with the quality criteria applied in this field and the need to develop quality seals are presented. Likewise, the dimensions and subdimensions of an…

With increasing importance being placed on the development of generic skills in higher education, institutions are espousing, as part of their mission and objectives, which generic skills their graduates achieve, and teachers are being required to document how their courses and programs support the development of those skills and attributes. The…

This paper explores the idea that conceptualizing academic supervision (at Honours or graduate level) as a fiduciary relationship can assist supervisors in enhancing student learning through quality decision-making. In this paper I reflect on my conceptions of supervision in the light of the growing scholarship on supervision. My conceptions of…

This paper outlines the preponderant approaches to external quality evaluation, including the purpose, focus, object, rationale, and methods of external evaluations. Accountability, compliance and, in some countries, control are much more frequent rationales for external monitoring than improvement. Research on the impact of quality monitoring is…

Many Latin American countries have started actions to promote a higher education quality assurance system. Central America appears as a regional effort that includes universities from all seven countries under the initiative of Central American University Higher Council (CSUCA). After focusing in quality management and self-study processes, CSUCA…

The Course Experience Questionnaire (CEQ) and an 'in-house' questionnaire, the Personal and Educational Development Inventory (PEDI), were administered in a postal survey of graduates who had been awarded the first BA/BSc (Hons) named degrees of the Open University and comparison samples of graduates awarded the pre-existing 'unnamed' degrees. The…

The publication of A-level examination results in England, Wales and Northern Ireland has become one of the major diary items in the news media's calendar. This paper is based, in part, upon the findings of an inter-disciplinary study funded by the Economic and Social Research Council (ESRC). It explores two key questions about the relationship…