To determine students' awareness of and satisfaction with matriculation services, California's San Diego Community College District (SDCCD) surveyed 20,448 re-enrolling credit students in fall 1991 and spring 1992 at the District's City, Mesa, and Miramar Colleges and Educational Cultural Complex. Specifically, the survey sought data on student…

To determine students' awareness of and satisfaction with matriculation services, California's San Diego Community College District (SDCCD) surveyed 20,448 re-enrolling credit students in fall 1991 and spring 1992 at the District's City, Mesa, and Miramar Colleges and Educational Cultural Complex. Specifically, the survey sought data on student…

Community college department chairs are called upon to be colleagues and peers, managers, and teachers, with duties and responsibilities that are usually far more complex and demanding than any college document can convey. As a result of the demands of the position, department chairs may experience role conflict or strain. Role conflicts are…

Over the past 20 years, there has been a steady increase in the number of paraprofessional personnel employed in special education, Title 1, and bilingual education programs. Currently, there are approximately 500,000 paraeducators working in the United States. Data indicates that 95 percent of paraeducators are women working for little more than…

The Learning Resource Services (LRS) department at Austin Community College, in Texas, has developed a procedure for dealing with situations when a library user objects to items in a collection or display or protests that an item is not in the collection. First, three resources have been created to handle challenges. The LRS Materials Selection…

The Nuclear Information Centre (CIN), a department of the Brazilian National Nuclear Energy Commission (CNEN), provides information services in a wide scope of scientific and technical subjects, to both CNEN employees and other institutions in Brazil and other Latin American countries. CIN has three divisions: documentation, promotion, and…

In March 1996, California's Cabrillo College (CC) conducted a survey of students who were enrolled in spring 1995 or fall 1995 but did not return the following semesters. Questionnaires were mailed to 1,207 students, requesting information on whether they had achieved their educational goals, factors at CC that had influenced their decision not to…

Most academic libraries undertake the collection and reporting of statistical information on activity levels for many aspects of both technical and public services. Data on reference activity are used for a variety of purposes within the library, primarily to facilitate planning and improve delivery of reference services, and also externally,…

Survey responses of seniors (N=63) at a large Eastern university on a questionnaire of their satisfaction with academic and student services were evaluated. Faculty interaction was most commonly reported as the best experience students had at the university, and often included mention of specific faculty and specific courses. The importance of…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

From 1984 to 1993, California's Los Rios Community College District regularly conducted follow-up studies of completers and non-returning advanced-level students regarding their educational goals, outcomes, and levels of satisfaction. Over the 10-year period, nearly 33,000 students were surveyed, with over 15,700, or 48%, responding. Trends…

This British study evaluated the effectiveness of use of individual portable computers by seven students (from elementary through college age) having severe specific learning difficulties or dyslexia. The study also examined the impact of the machines on pupils' levels of independence and the practicalities of using the machines. This report…

Telephone interviews concerning special education teacher attrition were conducted with 96 former special education teachers in Florida. Both qualitative and quantitative techniques were used to analyze the interview data. Participants had not returned to their special education teaching positions after the 1992-93 school year. The majority of…

Technological, social, legal, economic, educational and political advances have greatly affected the management of staff who have had to adapt to such developments as networking, the independence of educational institutions, income generation, compulsory competitive tendering, quality management and user consultation. This book is a guide to staff…

Nationwide data are presented on the characteristics of two-year college full- and part-time faculty, including racial and gender representation; rank and tenure; educational background; differences by discipline (for full-time faculty only); longevity (for part-time faculty only); principal activities and job satisfaction; and recent trends in…