This response to previous symposium papers (EC 604 155-161) concerning regulations and quality assurance in Intermediate Care Facilities for the Mentally Retarded (ICF/MR) sees regulations as the bureaucratization of values, identifies paradoxes implicit in regulatory controls, and urges reform of the current developmental disability service…

The arrival of the Total Quality Management (TQM) approach in higher education has brought both support and skepticism. Although consultants are busy selling tool-driven, seven-step workshops, it is not yet clear what the academic version of the approach will be or how it will evolve. (MSE)

Although the Total Quality Management (TQM) system offers an admirable goal and offers promise of organizational improvement, the process it recommends is not a panacea and may only forestall the conflict inevitably arising from decision making, individual accountability, and organizational change. The approach is being abandoned by some. (MSE)

Although traditional surveys are a valuable tool for college institutional researchers and others gathering data to support quality improvement programs, focus groups offer another technique for understanding university community members' needs and opinions by probing areas of special interest. University of Miami (Florida) experience illustrates…

The conception and development of a unit at the College of Saint Mark and Saint John (England) to support improvement of instructional quality are described. Issues addressed include the meaning of "quality," organizational structure, the unit's role in program and faculty evaluation, establishment of objectives, and operational…

The article examines reasons for the decline in use of quality circles in higher education. A 1988 survey of eight universities and colleges using circles in 1986 found that because quality circle principles were violated, similar problems (such as inadequate training, problematic group membership, and exclusion of supervisors) were encountered at…

The process and criteria by which the Humanities and Social Sciences panel of the Australian Research Council evaluates research proposals are described and discussed. Peer review is the primary method of evaluation, and the primary criteria are the potential of a given proposal for significant conceptual advance and research/researcher quality.…

Advocates of participatory leadership, site-based management, and decentralization often assume that changing decision-making group composition will automatically improve the quality of decisions being made. Stakeholder satisfaction does not guarantee quality results. This article offers a framework for moving the decision-making discussion from…

Examines the overriding aims and purposes underlying the University of California's forms of governance and administration, viewed in terms of two broadly shared and mutually reinforcing principles: maximization of the university's autonomy and pursuit of its preeminence in every possible department, service, and activity. It is suggested that the…

Views academic libraries through the lens of the assessment and accountability movements. Illustrates how a research library at the University of Rochester (Rochester, New York) has created an assessment environment in an effort to focus on educational impact. Discusses principles of good practice, and formal and informal evaluation. (AEF)

An instrument for measuring service quality was developed in Singapore's polytechnic libraries, based on previous work done in New Zealand. Focus groups of academic librarians reported on their understanding of service quality. Contrasts between the two instruments are examined. The time lapse between the projects accounts for some variation. A…

Describes the model used to assess the cost and quality of student computing at Indiana University, Bloomington, and its application in a recent assessment. Three families of measures (quality, cost, value) are used to assess the performance of the campus system. (MSE)

Created in 1987 by the International Organization for Standardization, in Geneva, Switzerland, ISO 9000 is attempting to develop a world standard to help companies and other institutions measure and monitor their quality-control efforts. This article describes four school districts' successful efforts to secure ISO 9000 certification. (MLH)

Discusses evidence from the British Universities Council for the Education of Teachers to the House of Commons Select Committee concerning methods of preservice teacher education evaluation by the Office for Standards in Education, explaining that the evidence represents a significant critique of the impact of recent teacher education reforms. A…

Assesses the perceptions of chief student services officers from 172 public two-year colleges regarding student services provided in 1994. Indicates that both large and small colleges reported the quality of their services as average to slightly above average, an improvement over perceptions reported in the 1965 Carnegie Foundation study. Contains…