The National Science Concept Learning Study represented one of the largest and the most extensive surveys of its kind undertaken in Taiwan in recent years. A total of 36,093 students from the sixth, eighth, ninth, and eleventh grades participated in the main study. This paper provides the background information about the sampling and booklet…

Current educational policies show a growing tendency towards giving schools more autonomy and internal quality control. Accurate and comparable data on school performances are thus needed. In Flanders, PISA (Programme for International Student Assessment) and TIMSS-R (Third International Mathematics and Science Study-Repeat) have provided…

Purpose: To study the quality in higher education in Cambodia and explore the potential factors leading to quality in Cambodian higher education. Design/methodology/approach: Five main factors that were deemed relevant in providing quality in Cambodian higher education were proposed: academic curriculum and extra-curricular activities, teachers'…

The psychometric properties of a version of the Course Experience Questionnaire revised for students currently enrolled at the University of Sydney, the Student Course Experience Questionnaire (SCEQ), were assessed, gathering students' perceptions on a number of scales, including Good Teaching, Clear Goals and Standards, Appropriate Assessment,…

Online learning is growing rapidly as states and districts are creating new online schools, and existing programs are adding new courses and students. The growth reflects the spreading understanding that online courses and programs can serve a wide variety of students and needs. These include: (1) Creating opportunities for small and rural school…

Students, teachers, and authors need to access multimedia documents over heterogeneous networks. The efficient handling of time-dependent multimedia information such as audio and video in distributed systems requires considerable network and computing resources. The term Quality of Service (QoS) refers collectively to the specifications of these…

This paper reports on a proposed project to be undertaken to improve the morale, image, and service of the Bursar's Office at Nova Southeastern University. The project calls for: (1) a brainstorming meeting of the bursar's office staff; (2) bursar's office staff to offer suggestions to improve services; (3) the encouragement of teamwork and…

The past two decades have witnessed increased concerns over the health and comfort of indoor air quality (IAQ), but little indoor air-related information has been targeted at building owners and facility managers of public and commercial buildings. This manual, specifically created for such a population, provides guidance on preventing,…

This paper describes the application of a Total Quality Management strategy called Plan-Do-Check-Act (PDCA) to the projects and activities of an institutional research office at the Virginia Polytechnic Institute and State University. PDCA is a cycle designed to facilitate incremental continual improvement through change. The specific steps are…

These five working papers present the recommendations of the Australian Early Childhood Association (AECA) regarding accreditation for early childhood education programs in Australia. The papers, written in response to the Interim National Accreditation Council's (INAC) proposed accreditation model, are entitled: "A Suggested Framework for…

Focusing on how the definition and assessment of quality day care are culturally specific, this paper reviews the development and validity of the Child Care Facility Schedule (CCFS), a procedure for assessing quality in child care settings in many countries. This project was initiated by the Division of Mental Health of the World Health…

This evaluation guide resulted from a 2-year project that conducted literacy audits at 10 manufacturing companies, assessed 3,291 workers, developed customized assessments and curricula, and provided 104 courses to 948 participants in the Chicago area. The guide is a hands-on resource to assist companies, unions, or educational agencies in setting…

An overview is provided of the Quality First Process Model developed by Fox Valley Technical College (FVTC), Wisconsin, to provide guidelines for quality instruction and service consistent with the highest educational standards. The 16-step model involves activities that should be adaptable to any organization. The steps of the quality model are…

These teacher's materials are intended to support trainers as they conduct a 1-day course on each of the following topics regarding the hotel and catering industry in Great Britain: the customer perspective, customer service standards, and quality control. The first section explains how to use the materials. The instructions for conducting each…

A single self-study method for both institutional and program accreditation was developed and field-tested at New Hampshire Vocational-Technical College in an effort to increase the efficiency and lower the cost of the self-study component of the accreditation process. The first phase in the development of the self-study method involved…