Professional education, including managerial accounting education, at independent colleges and universities faces two challenges: (a) meeting shifting demand with static or declining resources and (b) ensuring that graduates gain the technological knowledge and skills that they need to succeed in their future careers. For many schools, the…

Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…

Purpose: This study examined the association among caregiver labor force participation, employees' caregiving activities, and the amount and quality of care received by care recipients. Design and Methods: Telephone interviews were conducted with 478 adults who were employed full time and 705 nonemployed adults who provided care to a family member…

Bettina Cass, with Deborah Brennan, Ilan Katz, Catherine Thomson and Deborah Mitchell, and 10 Partner Organisations in NSW and South Australia, are undertaking a three-year ARC Linkage Grant project on "Young Carers: Social Policy impacts of the caring responsibilities of children and young people". Located at the Social Policy Research…

Many educational psychology services across the country have changed or are in the process of changing to a consultation approach to service delivery. This paper outlines the experiences of an inner city service in the development of consultation particularly in the area of group consultation. Group consultation involves a pair of educational…

This study examined the differential effects of two components of the Interactive Strategies Approach (ISA) professional development program on outcomes related to teacher knowledge, teacher practice, and student reading achievement. The professional development for teachers focused on word solving skill among struggling first grade readers. The…

Online and hybrid classes have become common in the fields of leadership education. The pressure to implement these delivery models comes from both students and institutions. It is essential to ensure that these models meet student learning needs as well as the increased demand. This action research study uses survey data from three sections of…

Research has shown the extent of social exclusion among children and young people of Traveller, Irish Traveller, Gypsy, Roma and Showpeople (GRT) communities, in terms of education, health, and accommodation, and that many mainstream services have little experience of working effectively with these communities. The Every Child Matters (ECM) agenda…

Early definitions of cultural diversity focused primarily on race/ethnicity, with subsequent inclusion of age, gender, sexual orientation, class, religion, geography, and a combination of positionalities. More recently, social justice has resurfaced as a component of cultural diversity to explain experiences of people of color, women, and…

This monograph reports on a study concerning client acceptance and rates of rehabilitation in vocational programs for individuals who are blind. In this study, a national survey of state agencies for the blind examined characteristics of different agencies and developed classification criteria to distinguish agencies into logical groups based on…

An instructional videoconference (IVC) is an interactive delivery mechanism for long-distance communication and education, which uses 2-way audio and 1- or 2-way video to facilitate interaction between presenters and learners who are separated by significant distance. This guide, intended for the staff of federal, state, and local programs that…

The fundamental question for those concerned with high quality services for people with severe disabilities is how resources can best be used to assist these individuals to live better lives. The question of how to assist in creation of better lives tests and builds leadership. Leadership involves mobilizing people's resources to make progress on…

This document was prepared to support school districts in the process of implementing Oregon administrative regulations regarding gifted student education. Elements are listed that should be included in school district policies relating to the education of gifted students. A step-by-step program planning outline is suggested, from establishing a…

This document describes an interactive television (ITV) distance education network designed to service rural schools. Phase one of the network involved the installation of over 14 miles of fiber optic cable linking two high schools, a career center, and the University of Rio Grande; phase two will bring seven high schools in economically depressed…

The current standard in providing residential services for individuals with severe disabilities favors serving small groups of people with similar levels of assistance needs in ordinary housing units, which are owned or leased by nonprofit agencies, funded by a mix of federal and state funds, and employ shift workers who provide professionally…