Most studies of lean production are based on surveys of managers. This article examines the labor process under lean production at a high-end garment factory in Central Mexico through ethnographic research, consisting of nine months of work at the factory, and in-depth interviews with 25 managers and 26 workers. The author found that…

Contemporary universities, serving mass higher education markets, find themselves delivering complex, broadly based projects such as student support and welfare, human resource development, and business enterprise. Established concepts of academic administration and devolved management have been overlaid by more fluid institutional structures and…

In the current career climate characterized by change and turbulence, employees may demonstrate limited organizational commitment to their employers. Rousseau (1998) suggests that two key ways to elicit loyalty from employees today are to reinforce perceptions of organizational membership and demonstrate organizational care and support for…

The theory-based evaluation approach documents the assumptions implicit in program design and points to the data required to test these assumptions. Collecting and analyzing such data through quantitative and qualitative techniques enhances understanding of the validity of the assumptions and the relevance of key program processes. This article…

This paper addresses doubts concerning the reliability of knowledge being created by double loop learning processes. Popper's ontological worlds are used to explore the philosophical basis of the way that individual experiences are turned into organisational knowledge, and such knowledge is used to generate organisational learning. The paper…

A theoretical model of collective learning has been developed based on complex systems theory. The need for collective learning is illustrated by an empirical study of an "unsuccessful" organizational-renewal project in a Swedish Telecom firm. The conclusion, using chaordic systems thinking as a diagnostic framework, is that its interior…

Purpose: The correlation between organizational unit managers' leadership styles and the level of organizational learning in their units was tested. Design/methodology/approach: A positive correlation was hypothesized between transformational leadership and organizational learning as manifested by organizational learning mechanisms--OLMs (the…

Purpose: To develop a theoretical model for strategic change that links learning in an organization to the strategic process. Design/methodology/approach: The model was developed from a review of literature covering a range of areas including: management, strategic planning, psychology of learning and organizational learning. The process of…

Today's organizations are undergoing constant and substantial change due to many internal and external forces. These changes are impacting on the inter- and intra-organizational career mobility of managers and employees. This research assessed the relationship between career mobility history and a recent internal or external job change on…

This article explores the use of an evaluation model of learning and development utilizing formative, summative, and confirmative steps, along with a framework for developing evaluation tools aligned with organizational change goals. A case study is presented in which formative, summative, and confirmative evaluations were used to assess materials…

Purpose: This article describes one way for committee chairs, program administrators, and/or task force leaders to effectively galvanize an educational program change process. In particular, it introduces and describes the successful use of an assumptions audit (AA) to expose, challenge, reinforce, and/or discard a variety of educational program…

The relevance of action research to organisational change within contemporary health services in the United Kingdom is discussed in this article. Two examples of collaborative community-based studies are presented: one exploring ways to encourage community participation within a health and regeneration programme and the other considering the types…

The White Paper Success for All set out a vision to transform post compulsory education in the United Kingdom. A key theme was "Developing the leaders, teachers, trainers and support staff of the future," reflecting a belief that leadership is one of the key elements in achieving the national vision. Alongside this positive affirmation…

Although the literature on effective schools has been replete with information regarding a new paradigm for assessment, some teachers and schools have found it difficult to implement and sustain classroom practices that take them beyond testing discrete knowledge. The reasons for this struggle are as much educational as they are political.…

A regularly administered employee opinion survey is an important institutional outcomes measurement tool. It can provide robust benchmarks and standards for a whole range of dimensions of a healthy workplace. This kind of survey should also be a critically important component of the process of engaging employees in the development of the…