This third publication on the theme of quality in the Commonwealth of Learning Perspectives on Distance Education series widens the discussion beyond external quality assurance processes to a more generic focus on a "culture of quality." It is an extension of the earlier two publications, which came out in 1994 and 1997 and drew…

This chapter describes how Tallahassee Community College used CCSSE data as part of its overall student-retention program, consisting of faculty workshops, analysis of state accountability data, and conscious incorporation of best practices. The resulting Quality Enhancement Plan (QEP) meets accreditation requirements and strengthens the college's…

Purpose: The aim of the study was to measure employees' perception of human resource development (HRD) practices, to explore whether ISO certification leads to any improvements in HRD system, and to examine the role of HRD practices on employees' development climate and quality orientation in the organization. Design/methodology/approach: A total…

While early childhood professionals in NSW are accountable to a substantial collection of regulatory requirements, little research has explored the outcomes of this regulatory environment, both intended and otherwise. This paper presents findings from a NSW study and shows how early childhood professionals working in long day care centres perceive…

This document consists of six issues of a newsletter entitled "Academy Update", extending from fall 1992 through fall 1995 (three years). This serial is published by the National Academy of Early Childhood (NAEYC) programs to improve and recognize the quality of care and education provided for young children in early childhood programs. The…

The British experience of nationwide research quality assessments and new measures to improve accountability are described. Consequences for the higher education system and for individual institutions are examined. Three national assessments of the quality of research in the United Kingdom (U.K.) in 1986, 1989, and 1992 have provided a standard…

In 1992 the government of New South Wales, Australia, announced its commitment to a program of quality-assurance reviews of schools. The New South Wales school system plans to implement a quality-assurance system, which is process-based on the following: a primary focus on student learning, clear and shared direction, focused involvement and…

This booklet, which is designed primarily for college-level instructors, curriculum developers, and instructional designers, explains the processes of assessing technical and occupational courses for the Secretary's Commission on Achieving Necessary Skills (SCANS) competencies and planning for SCANS inclusion in new or existing courses and…

A formal governance system was adopted by the Board of Trustees in April 1991 at Burlington County College in New Jersey after the Commission on Higher Education and the Middle States Association of Colleges and Schools observed that it was lacking. The policy defines the path for maintaining a governance structure which fosters clear and timely…

This report addresses the issue of "academic productivity," and the critical views of academia held by the public. The section titled "Quality Academics, Quality Productivity," posits that using new notions of productivity, with their emphasis on quality rather than quantity, will allow academia to increase its own…

This book is a guide to the implementation of Continuous Quality Improvement (CQI) in institutions of higher education. After an introductory chapter, each chapter focuses on one of six steps. The first step to implementing CQI in an institution of higher education is to educate the administration. The second step is for the administration to take…

Nontraditional instruction is increasingly available through the Internet and other technology-based delivery systems. The telecommunication network now in place can distribute high quality educational materials to students. This briefing paper argues that the "virtual university" created by the technological delivery of instruction, while…

These three newsletter issues provide organizational news from the Council for Early Childhood Professional Recognition, the organization that administers the program that awards the Child Development Associate (CDA) credential to caregivers. Each issue provides a CDA profile of an exceptional educator or caregiver and a listing of CDA training…

This document presents an audit of the State University of New York (SUNY) performance indicator measurement and reporting process for the period January 1, 1993 through September 29, 1995 in relation to goals established for SUNY in 1991 (SUNY 2000) and a first performance report in 1994. The objectives of this audit were to determine the…

One may receive the most benefit from an evaluation of an educational program or the performance of a teacher if the evaluation process is approached from a Total Quality Management (TQM) point of view. Under the philosophy of TQM, the purpose of any evaluation process is to provide feedback for the continual improvement of the educational process…