Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with…

Advocates the need for libraries to identify, nurture, and sustain new partnerships given rapid technological advancements and trends in information economics. Principles of partnerships are described, including Total Quality Management (TQM), negotiation, seamless connectivity, performance data, trust, patience, and perseverance; and steps in the…

Selected data drawn from national sources are statistically refined to construct a microcomputer-based model for monitoring academic quality and simulating the effects of management decisions. The method, illustrated for doctoral institutions here, can be used for colleges at any level, across institutions, and over time. (MSE)

Describes two action research projects undertaken at an Australian university to improve quality of services to foreign students and improve the institution's image through word of mouth, or informal marketing. Each project, although small, facilitated changes or improvements to a targeted service. The role of management in empowering employees…

Presents an evaluation of SIRNET (Schools in a Regional Network), a project on the use of computer networks in education carried out in five secondary schools in Norway. Highlights include satisfaction with the learning environment; cooperation and help-seeking; basic conditions for a distributed model; and criteria for quality in connecting…

Greece has used elements of the Commission of the European Communities' pilot projects and proposals to develop a procedure integrating three steps: a self-evaluation process culminating in a report prepared by the higher education institution or department, an external peer-review evaluation, and publication of the report. (18 references) (MLH)

A response to a paper on Translation Quality Assessment (TQA) and the training of translators focuses on the paper's criticism of the theoretical basis for teaching and evaluating student work. It discusses how criteria for evaluation of translations are determined and the role of the client/audience in this process. (MSE)

Describes multiple delivery systems offered through Indiana State University to meet the need of distance students, including instructors from technical institutes who need to pursue additional degrees to move to community colleges. Discusses satellite, videotape, and Internet possibilities; interaction; assessment; faculty development; time…

A systematic, institutional approach to continuous improvement in college instruction is outlined, based on the four main elements of Total Quality Management: quality defined by customer; top leadership responsibility; systematic analysis of work processes; and continuous quality improvement throughout the organization. Definitions and dimensions…

The national context in which occupational standards and National Vocational Qualifications (NVQs) have been developed is described. NVQ methodology is explained, and issues arising from NVQ implementation are outlined. Developments in accreditation within the contexts of counselling and psychotherapy and guidance for learning and work are…

A number of ethical principles and values that underpin occupational and professional standards are identified, alongside particular ethical positions that may be useful for clarifying ethical decisions. The paper is divided into three sections: (1) identifying occupational and professional standards and values; (2) an exposition of popular…

Investigated whether college level peer educators were adequately prepared to teach peers about sexual health, sexual assault, and substance abuse. They completed 20 hours of training on the issues and on public speaking, leadership, and presentation skills. Pretesting and posttesting indicated that the program increased students' factual…

During 1995-97, 50 interviews disclosed paradoxes shaping Australian women college administrators' work: women are doing more, but less valued work; academics are intellectual/managerial workers; quality is stressed despite fewer resources; work relations are collegial, while rewards are individual; and women offer new leadership, but are…

Asserts that when students are researching for papers using electronic resources, the best place for them to start is at websites developed by universities in order to guarantee that the information is reliable. Offers a site that enables students to evaluate the legitimacy of websites and provides three reputable world history websites. (CMK)

Examines ways in which colleges and universities have attempted to integrate the curriculum and deepen students' involvement in learning, including first-year programs, learning communities, inquiry-based learning, integrative general education, and efforts to connect general education to majors and apply what has been learned from cognitive…