Explains why Honeywell's Market Research Department replaced its traditional data collection and paper-based tabulation with blended modes, including electronic interviewing and real-time reporting. Describes how the Six-Sigma quality control process demonstrated that a hybrid approach with blended modes and Web-based reporting tools could deliver…

Examines how consumers, corporate bodies, and employees communicate about quality. Presents eight summary statements about quality based on descriptions, derived definitions, and interpretations given by consumers, corporate histories, and personnel employed in a variety of corporate settings. (MM)

Poststructural feminist analysis of total quality management postulates (quality is defined by customer satisfaction, quality is reduction of variation, quality must be measurable) suggests that their application in higher education gives more support to traditional values than to valuing of diversity. (SK)

After examining the related research, it is difficult to conclude with certainty that the use of word processors is always effective in improving writers' revising skills or that their use necessarily leads to the production of higher quality texts. Their effectiveness depends on other factors that psychologists are starting to measure. (110…

A survey of 1,224 small Illinois manufacturers received 220 responses uncovering the following issues: (1) workers and management were the chief causes of quality problems; (2) better training and management commitment would improve quality; (3) most used inhouse training but were only somewhat satisfied with it; and (4) most used only the…

This article addresses assumptions that currently guide personnel training and technical assistance in organizations providing services to people with disabilities. Implications of a quality improvement perspective are then considered as they apply to new perspectives on roles, on decision-making processes, and on evaluation. (DB)

The quality movement in U.S. organizations does not have to deteriorate to a fad if there is real commitment to innovation and continuous improvement. The quality movement has the potential to enable process improvements, breakthrough thinking, and mutual accountability of individuals and teams. (SK)

Discusses a process of total quality management (TQM) that will help define objectives, develop criteria for measuring accomplishments, and identify what has to be done to get an organization from where it is to where it wants to be. Explains the characteristics of a good TQM needs assessment. (JOW)

This brief guide to total quality management (TQM) includes definitions, a review of the history of the concept, profiles of five principle experts, and a discussion of TQM jargon. (SK)

Control chart principles that are commonly used to monitor performance in manufacturing and service systems are explored for use in monitoring performance of university faculty. Concepts are reviewed, and examples are presented to illustrate their use. Both superior and poor performances can be identified through control charts. (SLD)

Asserts that, since most states now have counselor licensure, the National Board for Certified Counselors and the National certification process itself may be obsolete. Authors question whether the National Counselor Exam differentiates between effective and ineffective counselors and question why only 8% of American Counseling Association members…

Includes information about the U.S. textile industry, including apparel, careers, management, marketing, manufacturing, research and development, and quality control. (JOW)

Describes how schools are investigating single-ply roofing systems for new and retrofit construction. Discusses some of the considerations in seaming together a single-ply roof, steps in choosing roofing material and a roofing contractor, warranty advice, and the importance of keeping records on roof maintenance. (RJM)

This paper reviews several cases of external evaluations of external quality assurance (EQA) agencies. The characteristics, methodology and findings of six such evaluations from three continents are discussed and similarities and differences are analysed. The lessons drawn from these six cases show that external evaluation of agencies is a…

Quality assurance in higher education is a mess: the "problem" of quality is embedded in complex sets of interacting issues that are of concern to many and varied stakeholders. Developing higher education systems that have responded to issues of quality through a "best practice" model of external quality assurance has produced…