This study used a total quality management (TQM) approach to evaluate the perceived computer competency needs of students at the University of Wisconsin-Stout by surveying students (who were asked which of a list of competencies they had), administrators, alumni, and employers (who were asked which competencies they used or expected in employees).…

This volume on quality learning in higher education discusses issues of good practice particularly action learning and Total Quality Management (TQM)-type strategies and illustrates them with seven case studies in Australia and the United Kingdom. Chapter 1 discusses issues and problems in defining quality in higher education. Chapter 2 looks at…

This book is a collection of case studies by 27 educational and industrial leaders describing the implementation of specific Total Quality Management techniques which have demonstrated their value. Essays and their authors are as follows: "Process Improvements Using Team Environments" (Scot M. Faulkner); "Team Effectiveness" (Robert S. Winter);…

A workplace literacy project for the manufacturing industry in Chicago and Cook County, Illinois, developed this competency-based curriculum guide for basic skills instruction. The introduction outlines manufacturing trends that make certain basic skills critical for workers. The project's six-part model is outlined: initial contact, needs…

This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM…

This journal provides a medium for sharing concepts, methods, and findings relevant to the classroom, and an open forum for the discussion and review of problems. This volume consists of the fall 1994 and spring 1995 issues and provides the following articles: (1) "FOCUS: Ohio University-Lancaster, the Center of a Vital and Growing…

In order for learning providers to become learning organizations, their services must be delivered effectively. The Learning PROBE (Promoting Business Excellence) was created for the learning and skills sector and was in use by nearly 100 colleges and work-based learning (WBL) providers by April 2003. PROBE has assisted 3000 organizations across…

This paper begins by describing the changing needs in the education of today's information technology (IT) professional. It presents a theoretical framework for using an experiential learning approach in the context of professional education in IT and information management and describes an instructional model that augments the principles of…

College instruction appears to be facing a change in rules, paralleling and influenced by such "megatrends" as Total Quality Management, interest in tapping intrinsic motivation, service learning, and authentic assessment. External pressure for educational excellence, accountability, improved community, self-fulfillment, and access to information…

A Quality and Curriculum pilot summer school program paired teachers of remedial students, provided classroom volunteers, and arranged for teachers to attend sessions on reflection and learning in quality and curriculum each afternoon. Teachers then implemented new strategies with the summer school students. This article describes the program's…

At Fox Valley Technical College (Wisconsin), application of Total Quality Management (TQM) brought positive outcomes and other effects. Areas in which TQM was used are considered, including admissions, employee safety, customer focus, policy formation, management performance appraisal, student services, creation of a self-managing class, TQM for…

Purpose: To investigate the extent to which secondary schools practiced aspects of total quality management (TQM). Design/methodology/approach: A cross-sectional research design was used in this study. A sample of 300 teachers in a residential session during a school holiday provided their perceptions on the practice of TQM in their schools. Data…

From 3rd to 5th March 2008 the International Association of Technology, Education and Development organised its International Technology, Education and Development Conference in Valencia, Spain. Over a hundred papers were presented by participants from a great variety of countries. Summarising, this book provides a kaleidoscopic view of work that…

This book applies the concepts of curriculum development and management, with curriculum defined as the collectivity of paper defining work, to a wide range of organizations, especially social service organizations, schools, and colleges. After an introductory chapter defining basic concepts, Chapters 1 through 7 cover: curriculum management as it…

This report presents seven case studies and discusses the role of continuous quality improvement (CQI) in college classroom effectiveness efforts, particularly specific institutions where sustained CQI programs have affected college classroom practice, their common features, and lingering doubts about CQI. An introduction discusses general…