In the first edition of this book, the concepts of marketing and planning library and information services were presented as effective managerial strategies. Several paragraphs from the introduction to the first edition are reproduced, with author commentary, in this edition as an affirmation that the message is still true. In this second edition,…

This report presents recommendations of a task force which examined ways to transform the Department of Education's Office of Student Financial Assistance (OSFA) into a performance-based organization designed to deliver better service at lower cost. Highlights of the more than 200 recommendations stress the need to provide service equal to the…

Based on a nonobtrusive count of input, productivity in a metal-working shop is examined before implementing individual accountability, during intensified accountability, and after the accountability program was terminated. The data show quite clearly that when individual accountability was introduced, productivity rose steeply and then subsided…

Describes a method for evaluating academic advisement which includes the staff in the evaluation process. The college Advisement Center Self-Study Guide creates an opportunity for program changes and improvements to be developed internally, with its major strength as preventative research. Advisement accreditation standards are outlined. (JAC)

Presents a model developed to help the University of North Carolina at Asheville assess its market position by identifying competitors as well as desired clientele. Multidimensional scaling was used in a pilot study which showed the school was seen as having a strong commuter emphasis and low academic reputation. (JAC)

Outlines some of the principles and conditions of effective library decision making in a group context, drawing on the research and theory literature of management and the psychology of group decision processes. Various decision-making strategies are discussed and 44 references are included. (Author/JL)

It is argued that there is little evidence in higher education of: participatory management with academic departments the equivalent of quality circles; tenure systems similar to Japanese lifetime employment; collegiate mission statements comparable to superordinate goals; and a democratic leadership style close to the interdependent style favored…

Describes the history, role, and objectives of the National Health Service Continuing Education Unit for Architectural Staff (CEU) responsible for the Health Service's capital building program. The CEU, recognizing their need for continuing education, performs such activities as educational advising, information dissemination, preparation of…

A series of structured telephone interviews with members of 40 organizations revealed that career development is a highly regarded contributor to organizational effectiveness. (Author/SSH)

Successful career development programs must be based on current and future organizational requirements for management, professional, and technical personnel and should promote and guide career development planning to meet those specific needs. (SSH)

Introduces performance technology as a field of application for training professionals. The term "performance technology" is defined and explained, the epistemological foundations of performance technology are outlined, the relevance of performance technology to training and human development is described, and myths about performance…

Cites court cases and Equal Employment Opportunity Commission guidelines that affix employer liability for sexual harassment. Offers management advice on developing policies and practices for dealing with sexual harassment that are based on responses from 74 "Fortune 500" firms. (Author/MLF)

Study results indicated that, although most South Carolina Advisory Councils complied with the law, only 62 percent were in full compliance. Principals' perception of the council's role in decision making was related to the actual accomplishments of the councils. When councils had prescribed duties, their effectiveness increased. (Author/CM)

An enrollment projection model designed and implemented at LaSalle College had five phases: establishing clear goals, model construction, model implementation, model estimation and validation, and using the forecast. The history of LaSalle's model and the elements in decision making are outlined. (MSE)

Effective university/industry linkages, it is suggested, require clear-headed analysis of institutional goals, carefully designed "boundary-spanning" structures, and a mix of incentives appropriate to each organization. A conceptual overview of university-industry interaction as an "exchange" system and some illustrative…