This excerpt from "Managerial Engineering: Techniques for Improving Quality and Productivity in the Workplace" describes the development, objectives, and use of On-Error Training (OET), a method which trains workers to learn from their errors. Also described is New Joharry's Window, a performance-error data analysis technique used in…

Reviews federal fair employment legislation, administrative guidelines, and court cases that relate to training. Results indicated that most courts will not accept training success as a valid criterion for test selection; review equal treatment factors rather than business necessity of training; and have definite guidelines for demonstrating pay…

Describes the Martin Marietta Corporation's modular training program that teaches managers to conduct performance appraisals. The article also explains the purposes of performance appraisals, outlines the components of a performance system, reviews the performance appraisal process, and discusses the use of role-playing. (CT)

Discusses four types of telemarketing centers and their human resource needs, selecting the right people for the job, motivating and compensating employees, and handling burnout and turnover. Charts are included illustrating key tasks and job design factors, selection criteria, and training and development factors. (CT)

A study was conducted to determine the relationship between job satisfaction and performance of vocational agriculture teachers. The teachers were found to be moderately satisfied with their jobs and tended to be relatively more satisfied with intrinsic factors than extrinsic ones. (Author/CT)

Based on organizational theory, personal experience, and system experience, suggests how new administrators in schools or the private sector can make an important first impression. Explains and justifies a theory and plan of entry that includes key interviews and an action plan based on interview data. Explains entry plan impact. (SB)

Special attention is given to the developmental tasks, problems, measurement, and counseling issues associated with the establishment stage of career development, i.e., the activities related to demonstrating competence in the occupation and adjusting to the occupational environment. (PN)

Builds upon Lazear's empirical explanation of mandatory retirement by adding these testable implications: the relationships between mandatory retirement and (1) specific on-the-job training, (2) vested pension plans, and (3) costs of monitoring worker performance. Indicates that a comprehensive explanation requires consideration of human capital…

Describes the development of a detailed, structured evaluation method to assess students' practical work performance systematically. Reports that a survey of 5 secondary vocational teachers and 125 students showed both groups favored the detailed evaluation approach. (SK)

Assessed the effects of two rating category attributes on halo in job performance ratings. Results suggested reducing halo by using rating categories that do not force raters to rely on their overall evaluation of the ratee, or use the same salient observations for rating job performance on multiple categories. (JAC)

This article builds on previous work that classified types of scenario planning as effective or relevant for particular situations, by adding consideration for levels within the organization. In addition, the argument is built for using a particular form of scenarios to anticipate or explore process level problems and outcomes. The problem of…

This exploratory study identified 17 work-related competencies that might relate to superior job performance and examined their relationship to the successful workplace adaptation of recent co-op engineering graduates. Traditional mail and web-based surveys were employed. The research questions were examined through correlations, t tests, ANOVAs,…

Proposes a systematic procedure for analyzing performance problems in the library which is intended to minimize costly misjudgments and guide the manager toward remedial steps likely to resolve the problem(s). The nature of performance discrepancies, skill deficiencies, job descriptions, and personal problems is discussed. (EJS)

Describes an approach to professional continuing education designed to improve performance. The method evaluates existing performance deficiencies and specifies how proficiency may be attained through education. (JOW)

This article provides indices of typing difficulty of typical business writing. These indices are somewhat higher than those found in earlier studies and are much higher than the indices used in textbooks as representing normal difficulty. (SSH)