Trends in service marketing are explored as they relate to strategic vision, operational and organizational changes, and marketing tactics. Discussion includes the need for a market-driven culture, the use of training and incentives, the role of product management, and the significance of "mood." (Author/AEF)

Identifies a core set of leadership qualities, and prescribes observable, measurable, and learnable behaviors for each. A review of the following major leadership themes is presented: power-influence research, trait research, behavior research, situation research, excellence, quality, empowerment, ethics, and vision. (Contains seven references.)…

Discusses how camps can survive by changing their marketing approach, organizational structure, and programming to meet the needs of the community. Profiles Wyman Center, a residential camp near Saint Louis, Missouri, that has prospered as a result of breaking with tradition and redefining the terms "camp" and "customer." (LP)

Offers guidelines for childcare providers in working with parents to accomplish mutual goals. Focuses on building a relationship with families; articulating a clear philosophy; setting social, emotional, cognitive, and physical goals for the curriculum; using the environment to communicate the philosophy and goals of the curriculum; and…

Presents a functional working model of 15 points for planning and production of educational media. Discusses selection and analysis of subject, working/executive group, target groups, and media; surveying conditions in the field; analysis of subject/problem description/goal; selection of contents/detailed planning; operation in the field; editing;…

Discussion of human performance technology tools for instructional design focuses on incentives and competence. Highlights include quality, organizational goals, feedback, employee attitudes, working conditions, deadlines, standards, training, a balance of forces, and partnerships. (AEF)

An examination of the management techniques that underlie the information technology (IT) industry reveals a common strategy of dividing organizational functions into tasks in a "top-down" fashion. The research and development approach is recommended for design-in-action development and an open-ended IT strategy to facilitate an…

This memo outlines the mission of the Council for Exceptional Children, describes activities planned to accomplish the mission, and encourages special educators to assist in promoting a unified force within a diverse field capable of meeting policy and economic challenges of the future. (JDD)

A workshop held at the University of California at San Diego's research library focused on improving the quality of goal-based self-reviews as a training approach for performance management. Participants benefited from the mixed groupings of librarians and paraprofessionals and from the detailed look at individual goals and objectives. (three…

Effective college planning in a period of reduced resources requires that a comprehensive long-range plan, based on consensus, be in place before budgeting begins, so essential resources will not be damaged. The starting point for planning is a well-stated conception of the institution and of its subsystems and their interactions. (MSE)

Four university joint big decisions committees (JBDCs) were investigated to learn why they were established, their relationship with the traditional governance structure, functions within standard models of campus organization, and impact on institutional planning. The JBDC is seen as a growing governing force on campus, especially during periods…

Describes a survey of state library associations that was conducted to gather information about professional development and continuing education opportunities. Issues addressed include goals of state library associations, budgets for professional development, opportunities for professional development, programs and workshops, association…

Good tribal colleges must encourage smooth transitions for entering students, offer academic and social support to all students, offer general education that provides skills for life, emphasize and reward good teaching, clearly define relationships with the tribal government, and evaluate student outcomes to improve programs and curricula. (DMM)

Offers guidelines for institutions completing the first cycle of Outcomes Accreditation to help them deal with confusing and uncertain issues during the transition period between review cycles. Discusses staffing, mission statement, the development of a student profile and environmental scan, target areas, and the phase following the transitional…

Describes some of the concerns educators have about the Outcomes Accreditation (OA) model, indicating that the traditional resource standards approach has been abandoned prematurely. Suggests that a combination of the strengths of both processes will yield the best results. Provides a sample implementation timeline. (MAB)