The health care organization, as a specialized organizational setting, has some characteristics that make it of special concern to the conflict theorist. In a health care setting, conflict may arise as a result of (1) the complexity of medicine and the bureaucracy of health care delivery, (2) the problems of acquiring relevant information from…

This paper reports on an effort to assist persons interested in establishing teachers' centers. This endeavor took the form of a three-day experience in which novices were able to visit several teachers' centers and to interact with experienced teachers' center staff. This workshop was coordinated by the Teachers' Centers Exchange. The…

This handbook is a practical guide that can be used by an individual, group, or group leader in planning an active role in community development. Major topics covered are organizing the group; purpose and structure of your organization; how to identify the problem; planning an active program to solve a community problem; planning a large meeting…

Arguing that, as a general principle, the most efficient, best organized and managed organization would have little duplication of work or of service to its markets or publics, this paper presents a method for assessing duplication among organizational components of work performed and of services to various publics and for determining the extent…

Three separate instruments were used to measure and assess the interrelationships of organizational norms, communication climate, and job satisfaction. Of the 155 top administrators and managers at California State University, Long Beach, 101 subjects completed all three measurement instruments. Statistical analysis showed that a significant…

The relationship between opinion leadership and certain characteristics of professionals performing linking roles in a research dissemination organization--the state Cooperative Extension Service of a land-grand university--were examined in this study. Five hypotheses were tested. The data were collected from a sample of 50 faculty members from…

This study investigates the relationship between perceived message distortion and job satisfaction. A single hypothesis was tested: there is a positive correlation between a supervisor's job satisfaction and the extent to which he perceives messages from his subordinates as accurate. The subjects for the study were 32 first-line supervisors in the…

A factor analytic study which sought to discover the dimensions of credibility in the context of subordinate and supervisor interaction is reported in this paper. It was hypothesized that perceived supervisor credibility is a function of subordinate part participation in decision making, communication reciprocity, feedback perceptiveness, feedback…

Divided into five major sections, this paper describes a new algorithm which has been implemented in an extended FORTRAN program which runs on a CDC 6500 computer. The first section of the paper briefly outlines the goals of network analysis and presents the context in which these goals must be met. Section 2 describes the algorithm and the…

The purpose of this study was first to map the functional communication structure of a 142-member formal organization, then to analyze that structure to identify work groups (Cliques) and interlinking liaison role persons, and finally to describe certain differences between liaison persons and nonliaison members of the work groups as perceived by…

The North Texas State University's Women's Center was designed to define and identify the needs of women in the NTSU Community and to encourage and facilitate institutional and community response to those perceived needs. David T. Borland, consultant, advised the organizing group about the clientele who were to be served, the available resources…

Answers a variety of questions on the role of management by objectives in government service. (Available from Public Personnel Management, Room 240, 1313 East 60th Street, Chicago, IL 60637; $15.00 annually, $3.00 single copy.) (Author/IRT)

Defines corporate grievance communication as feedback to the consumer in regard to a failure in the firm's goods or services and suggests guidelines for effective responses to such feedback. (MH)

Evaluation is often both conceptually and functionally separate from program planning and operations management. There are a number of potentially beneficial side effects to be realized from close collaboration between program administrators and evaluators: when the evaluation task is broadly defined and when both administrators recognize their…

Reports on an actual public relations problem that was used to introduce students to the practice of corporate public relations. Shows both positive and negative reaction to use of the case study in college classes. (RL)