Surveys organizational and professional identification among a group of journalists at one daily metropolitan newspaper. Reveals significantly higher identification with the journalism profession than with the employing newspaper. Examines on-the-job talk to provide context for quantified results. Finds qualitative data demonstrated the role of…

Reviews literature on employee feedback-seeking behavior and the literature on information seeking by organizational newcomers. Highlights the various motives that affect the decision of whether or not to seek information. Offers an integrated model of antecedents, dynamics, forms, and outcomes of employee information seeking. Concludes with…

Considers how communication researchers have developed a solid body of knowledge in the health field but know little about the activities of public relations practitioners in public health bodies. Suggests that public relations scholarship and practice have much to offer the field of public health in helping public health bodies meet their…

Uses the methodology of critical hermeneutics to analyze Chief Executive Officers' letters to shareholders in the United States petroleum industry during the 1970s and 1980s. Suggests these letters were deployed to produce a certain attitude toward OPEC (Organization of Petroleum Exporting Countries) among their readers that deflected attention of…

Uses a case study to examine the trends in current and preferred methods of communication within an institution of higher education, the Manukau Institute of Technology, New Zealand. Interviews and questionnaires identified ways in which leaders and staff received information, the communication methods they considered most effective, and…

Brings together two promising strands of research in organizational communication--postmodern theories and contradiction-centered analyses of organizational discourse and practice--by employing irony, as articulated by postmodern and/or feminist scholars, as a theoretical lens to analyze the contradictions that structure a social service…

Examines how one organizational genre, the work order, functioned to orient different groups so that work could be accomplished, and could be credited within the normal hierarchy of the organization. Implications emphasize the political aspect of genre as a form of social action. Concludes the work orders as a genre both triggered and concealed…

Investigates how organizational dimensions of companies in the United Kingdom relate to conditions in a company's internal and external environments. Finds that the organizational relationship between the two primary departments involved in a company's external communication programs were correlated with such internal environmental conditions as…

Firms increasingly use external vendors to provide training for their employees. And because trust has been found to be essential in successful interfirm relationships, this study identified a number of factors thought to be associated with both self-interested trust and socially oriented trust between firms and their training suppliers. Using…

Purpose: It is argued in this paper that opportunities for learning manifest themselves in the form of frictions between the structure-as-experienced by actors and the structure-as-preferred. These frictions are considered as potential triggers of learning processes. The concept of friction promises to contribute to our understanding of factors…

This past June, the Iowa River overflowed its banks and deluged 20 buildings on the University of Iowa's Iowa City campus. As the floodwaters finally receded, regents and administrators on the Iowa campus began dealing with all the ramifications and lessons of the flooding--including the key roles of testing emergency plans, nonstop communication,…

Library transformation requires a cohesive vision and execution. Beyond excellent management, organization, technical deployment and collection development, success of the public library as a sense of place requires additional dimensions. This includes attention to the details of environment, presentation, ambiance, graphics, customer service and…

Action research was used to study the effectiveness of Learning Organisation and Adaptive Enterprise theories for promoting organisation-wide learning and creating a more effective early childhood education organisation. This article describes the leadership steps taken to achieve shared vision via meaningful dialogue between board, management and…

This overview of an English course, "Writing for Government, Business, and Industry" (listed as English 339 at St. Cloud State University in Minnesota), emphasizes the essential elements of audience and voice. Composition theorists' assertion that the absence of voice is symptomatic of a profound developmental deficit (suggesting an…

Noting that there has been tremendous growth in the number of businesses and not-for-profit organizations which have become equipped with computers and have empowered workers to communicate with them, this paper sheds light on policy issues related to managing the use of computer mediated communication (CMC). The paper first summarizes CMC's…