Results indicate that various measures of speech, telephone, and writing apprehension can account for a small significant percentage of the variance in channel (face-to-face, telephone, written) preferences. (PD)

Reports the results of electronic communication systems on office communication and the concepts and competencies that should be stressed to prepare students for this environment. (PD)

This paper analyzes two types of decisions for insuring mobile oil rigs and fixed installations in the Norwegian North Sea: (1) decisions about information for ratemaking and underwriting, and (2) decisions about the conditions of insurance. Appended are 46 references. (MLF)

Offers tips on conducting productive discussion of curriculum in staff meetings. (JW)

The purpose of this paper is to define leadership through "followership." The paper begins by defining "leader,""follower," and "symbiosis." It explores: what followers do; what followers want; and what followers and leaders expect from each other. From these perspectives, the paper presents a rationale for…

This practicum encouraged department managers of a large nonprofit biologics pharmaceutical firm to use the organization's satellite-based Interactive Distance Learning (IDL) system (i.e., viewer-response system (VRS)). A self-paced instructional module was developed and made available for department managers to access in three on-line formats,…

Teaching Organizational Culture is a powerful way to take students beyond a basic understanding of organizations. Students not only are able to glean insights to help them select an organization that best matches their own career direction, but they stand to gain a better sense of the impact they can have as leaders in the organization. This paper…

A group of senior-level communications professionals who were brought together to discuss strategies for working successfully with student newspapers developed the following recommendations: (1) Some basics: appreciate the educational value of the student newspaper; read the student paper. (2) Establishing a relationship: when editors and…

This book guides education professionals through the basics of the writing process, empowering them with the tools to create and enhance their own professional submissions and writings. It uses a conversational tone to convey and outline specific writing strategies for contributions to research journals, articles, op-ed pieces, manuscripts,…

Organizational culture has an incredible function and is an incredible function, as it is both product and process, and effect and cause. Within an investigation of tertiary students' perceptions of the fairness of educational assessment using grounded theory methodology, it became apparent that it was important to consider the influence of course…

This guidebook examines cultural differences in communication. It discusses strategies that managers can employ to become aware of cultural differences, to recognize when cultural differences pose a leadership challenge, and to adapt their communication style to enhance effectiveness. The booklet recommends that managers examine their own cultural…

The workplace is continually changing to keep up with new technology, improvements in products and services and the growing demands of customers. To meet the challenge of this changing environment, employers need to make greater demands on the skills of their employees to remain competitive. Basic skills are the essential building blocks which…

Examines the origin of "Counselnese", the limited professional language spoken by counselors. The 14 words in the language are defined and rules are outlined for improving communication with both counselors and noncounselors as well as those who don't speak acronyms. (Author/JAC)

Studied the effect of satisfaction with transmittal of information on general job satisfaction in a survey of 822 police officers. Results indicated the association between job satisfaction and communication satisfaction was not as strong as hypothesized. Communication with immediate supervisor was rated as most important. (Author/JAC)