This study evaluated the efficiency of an eight-hour parent training course for parents (n=32) of autistic children in Singapore. Parents evaluated the training methods (with theoretical, applied, and emotional bases) positively in terms of usefulness and comfort. The assumption that Asians would not be comfortable sharing their problems was not…

Applying a consumer satisfaction model to higher education program administration provides the manager with a systemic view of satisfaction, related variables, and postpurchase (alumni) actions. By manipulating the variables leading to consumer satisfaction, the institution can satisfy its consumers and increase the likelihood the consumer will…

A study investigated the use of frequency of specific behaviors as an indicator of college student response to dissatisfaction. A population of 423 students from 5 universities helped categorize behaviors as characteristic of 4 constructs: exit, voice, loyalty, and neglect. Twenty acts emerged as viable indicators of the constructs. (MSE)

Seventeen participants completed training as certified ombudsperson volunteers (COVs) for residents of long-term care facilities. Training was effective in increasing their knowledge, and participants were generally satisfied with its content, utility, and format. (SK)

Examines the thoughts romantic partners (one or both of whom were enrolled in introductory communication courses) have during the course of interaction. Indicates that those dissatisfied with their relationship expressed significantly more negative thoughts. Suggests that there are distinctions between the concurrent cognitions of satisfied and…

Student and provider satisfaction with interpersonal encounters is explored in a university health-services setting (N=270 pairs). Although both student-patients and providers were satisfied with most encounters, students were satisfied with some encounters that providers were not. Results are discussed in terms of four standard tests of model…

Describes the application of conflict-resolution strategies to managed-care disputes. The premises and processes for conflict resolution through negotiation are presented, the application of these principles to common disagreements between providers and payers is demonstrated. Strategies for overcoming difficulties resulting from differential…

How the client and practitioner engage in the exchange within the interview and how meanings are negotiated and received by each of the participants were studied. Agreement between client and practitioner ratings of interviews was examined. A conceptual model of the interview was derived from analysis of "helpful" interventions. (Author/EMK)

This report describes and assesses ad hoc multiagency conferences with varying hospital and community agency participants, each conference devoted to a single hospitalized child suspected of having been abused. Analysis of questionnaires sent to 22 conference participants found most participants reported the case-specific conferences to have been…

A study of 2560 individuals with developmental disabilities found that individuals residing in community settings experience greater social integration into the community than those in institutional settings; however, social integration was found to be more strongly related to consumer satisfaction in institutional settings than in community…

Used interviews to examine mothers' satisfaction with London play services provided specifically for disabled school children and those provided for children in general. Found a high level of satisfaction, with play services seen as providing respite and benefits such as play, companionship, and varied experiences for children. Problems included…

Interviews with 22 adults with mental retardation suggest that, although they and other individuals with mental retardation have participated in various roles in research and training, there are many barriers to meaningful consumer involvement (such as professional jargon) and there is a need to bring out individuals' strengths and capabilities.…

From a national sample of 625 foreign students in U.S. business schools, 282 identified key quality dimensions in enhancing their satisfaction: facilities and equipment, faculty ability to interact with them, reliability, empathy, and responsiveness. (SK)

This paper describes the multidisciplinary approach used at a neurological rehabilitation clinic in England. Analysis of questionnaire responses from outpatients indicated general support for the multidisciplinary approach, though a significant minority felt intimidated by the large number of professionals seen simultaneously. Patients also…

The success of empowerment in a European Union program to promote social inclusion through education, training, and employment was evaluated with responses from 104 participants. More than half said they acquired supportive relationships and confidence; many increased knowledge and skills. Ways to measure empowerment as a process were addressed.…