Explains and explores how organizations are using computer-mediated communication (CMC) and its broader category, computer-supported cooperative work (CSCW). Discusses how the introduction of CMC and CSCW applications alters the flow of information exchange within an organization and between organizations and creates different channels of and…

Links ethical theories to the management of the product recall of the Perrier Group of America. Argues for a nonsituational theory-based eclectic approach to ethics in public relations to enable public relations practitioners, as strategic communication managers, to respond effectively to potentially unethical organizational actions. (SR)

Contends that leadership needs to evolve to a new form that is more systemic and rooted in the knowledge of organizational work processes. Discusses several professions as leadership analogies for incorporating work into conceptions of leadership. Argues for a shift from viewing leadership solely in hierarchial terms to recognizing leadership as…

Surveys training directors of Fortune 500 corporations to determine the content and nature of listening training offered to employees. Discusses types of listening instruction, personnel receiving listening training, length of listening training, and backgrounds of listening trainers. (KEH)

Effective fund raising among graduate school alumni requires efforts that differ from those used with undergraduate alumni. Working with school-based or umbrella alumni organizations, staffing, and development of services and programs appropriate to this population are keys to success. Reunions, career roundtables, orientation, mentor programs,…

Evaluated police information systems in 149 Illinois police departments using satisfaction and impact measures. Police report high rates of satisfaction but little impact on operations and decision making beyond that of a positive impact on reporting capacity. Police generally do not view these systems as sources of decision support. (SLD)

Qualitative critical analysis examines how competing identities are managed within the environmental movement. Both mass media and in-house publications of environmental organizations served as data. Identifies and assesses primary identity problems and management strategies for each activist constituency. Discusses the implications of image…

Elements in the effort to make the annual Nova University (Florida) audit more time efficient included gaining agreement with the auditors for a specific closing date; coordinating efforts of various departments involved; identifying and eliminating major obstacles; streamlining procedures when needed; and continuous coordination and monitoring of…

Rensselaer Polytechnic Institute (New York) has coordinated a comprehensive fund-raising campaign with special emphasis on several regions of the country. Each regional component is a miniature of the overall campaign. Planning strategies include regional analysis, adaptation of the usual development resources, volunteers and staffing, good…

Responses from 31 nursing faculty and the managers of nursing units in which their students' practices differed significantly in perceptions of communication. A significant positive correlation appeared between organizational climate, communication, and role strain. Role strain and communication were also correlated with length of time in the…

Examines the communicatively constructed nature of Leader-Member Exchange (LMX) and gender. Analyzes actual routine work conversations to produce 12 discourse patterns that discriminated between high, medium, and low LMX relationships. Focuses on the functioning of the patterns and the influence of gender in the construction of high, medium, and…

Offers two responses to the case study for management communication classes (presented in this same issue) examining issues of performance appraisals and employee feedback in a company after a recent merger. Outlines advice for coaching the supervisor on the performance appraisal process and in his understanding of cultural mergers. Examines…

Investigates types of organizational rumors, their prevalence and effects, effectiveness of rumor management strategies, and associated psychological and situational variables. Finds 3 distinct dimensions of rumor effects: external ramifications (bad press), internal attitudes (lowered morale), and internal behaviors (increased absenteeism). (NH)

Training can generate long-term benefits for both camp staff and the camp, but camp administration must commit to creating a positive learning environment. Describes the benefits of training, how to identify training needs, key components of training, determining the delivery format, follow-up and retention, and seeking feedback from participants.…

Compares how faculty in two academic organizations (an American university faculty and a Chinese faculty in Taiwan) evaluate levels of communication satisfaction within their organizations. Finds the difference in satisfaction level statistically significant. Suggests that social/cultural characteristics may affect communication in the…