These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

This manual is a guide to an interactive training program designed to address key skills necessary in today's high performance workplace. The module is intended to meet the learning needs of production workers who may have limited basic skills or literacy. This module, which addresses conflict resolution, focuses on helping employees understand…

These proceedings contain 28 papers (20 in English and 8 in French), including the following: "Beyond Ideology: The Case of the Corporate Classroom" (Zinman); "De quelques dimensions paradoxales de l'education interculturelle" (Ollivier); "Ideology, Indoctrination and the Language of Physics" (Winchester);…

The Continuing Education Institute's Workplace ESL (English-as-a-Second Language) and ABE (Adult Basic Education) programs improved the job experience for employees with language and literacy problems in Boston (Massachusetts) by teaching them language strategies that had direct application to their jobs. Health care administrators, supervisors,…

This self-instructional module, one of 16 on techniques for coordinating work experience programs, provides preservice and inservice educational materials for teacher-coordinators supervising on-the-job training. The two goals for this module are to know the purposes and features of a training agreement and to be able to complete a training…

This self-instructional module, the seventh in a series of 16 techniques for coordinating work experience programs, deals with the responsibilities of the teacher-coordinator and the training sponsor in providing on-the-job training. The module contains a series of pretests and learning activities, a guide sheet for a videotape on these same rules…

Project POWER is an educational program developed jointly by Triton College, River Grove, Illinois, and the Labor Management Center of the Mid-Metro Economic Development Group, for employees of local companies who are interested in improving basic skills in English, reading, mathematics, and writing, as well as for employees who want to prepare…

This inservice training guide, developed as part of a cooperative project conducted by the Fairfax County, Virginia, Public Schools in conjunction with the Virginia Merit Shop Education Foundation, is intended to assist administrators and planners of apprenticeship training programs. (The apprenticeship program was developed to recruit women,…

The Central Florida Film Production Technology Training program provided training to prepare persons for employment in the motion picture industry. Students were trained in stagecraft, sound, set construction, camera/editing, and post production. The project also developed a curriculum model that could be used for establishing an Associate in…

A project was conducted to implement the third phase of a model--the Project SERVICE Model--to teach and train young persons from vocational-technical schools, comprehensive vocational high schools, private trade schools, labor unions, and minority organizations to develop the technical and pedagogical skills necessary to teach in existing, new,…

This training manual, the first of two volumes, comprises the first six blocks in a nine-block in-service training course for apprentices working in heavy duty mechanics. Addressed in the individual blocks included in this volume are the following topics: shop equipment and practices; procedures for starting, moving, and stopping equipment; the…

According to traditional measures, the productivity of the American worker has declined. If education's contribution to economic productivity is to be imprortant in this decade, the measures need better definition. Technology has affected our perception of how much education is required to keep pace with growth. Those who believe there is a…

This trainer's guide is intended to assist supervisors of work-based career training projects in helping students learn how to obtain, analyze, record, and present statistical information, specifically, information related to people's failing to turn up for court appointments. The guide is one in a series of core curriculum modules that is…

This trainer's guide is intended to assist supervisors of work-based career training projects in teaching students the procedures of conducting the MOT (Ministry of Transportation) Test (Great Britain's motor vehicle inspection test) and dealing with the customers on whose cars the inspection is performed. The guide is one in a series of core…

This trainer's guide is intended to assist supervisors of work-based career training projects in teaching students to take an inventory of the hardware, software, and other equipment and materials present in an Information Technology Center (ITeC) and store the inventory in a word processor. The guide is one in a series of core curriculum modules…