This article presents guidelines to aid administrators of institutions of higher education in applying the 14 principles of Total Quality Management. The principles stress understanding process improvements, handling variation, fostering prediction, and using psychology to capitalize on human resources. (DB)

Pennsylvania State University's award-winning electronic approval system allows administrative documents to be electronically generated, approved, and updated in the university's central database. Campus business can thus be conducted faster, less expensively, more accurately, and with greater security than with traditional paper approval…

Examines the neglect of library support staff within the context of six areas of library management: physical facilities; effective and efficient work stations; supplies; attitude toward human resources; communication and information; and performance evaluation and feedback. Graphs present data on expenditures in several areas, and suggestions for…

The role of the college president is neither fund raising nor institutional management alone. In addition to these, it involves the building of community on campus, setting the stage for responsible and inclusive academic and institutional planning, and recognizing the contributions of individuals and groups. (MSE)

Investigates whether individual levels of organizational commitment are related positively to perceptions of organizational climate and of communication climate. Finds that employees' perceptions of organizational climate and of communication climate were correlated positively with the level of employees' organizational commitment. (PRA)

Documentation of computer network use at five colleges and universities is being used to promote more widespread adoption of the technology. The reports cite improved communication among students, faculty, and administrators, and credit international networks with enhancing higher education around the world. (MSE)

Based on the idea that clear communication between researchers and research administrators can help minimize problems in research project administration, Texas A&M University designed an orientation program to establish early communication and positive working relationships. A survey of 42 research administrators indicates a growing trend…

Discusses the goals, course units, instructional strategies, and tools for evaluation that might be used to equip students to understand interactive communication technologies in the workplace. (KEH)

Surveys potential employers within the primary geographic area served by the university to determine regional employment prospects for graduates holding a master's degree in corporate and professional communication. Finds strong employment opportunities for such graduates. (KEH)

The challenges of resolving conflicts between the sponsored programs administration office and the development office are discussed and the need for cooperation and role demarcation are emphasized. Steps taken by the University of Akron (Ohio) to enhance cooperation between the offices through cooperation and communication are outlined. (MSE)

The process used to engineer and manage major organizational change at the Virginia Polytechnic Institute and State University is described. Issues include defining change, gaining support, organizing to facilitate change, staff development, establishing project strategies, and measuring success. The role of the institution's information…

When reducing staff, college administrators should (1) base decisions on the department's role in advancing the institutional mission; (2) provide practical, humane support to those whose posts are eliminated; (3) assure that all staff hear the news quickly and appropriately; and (4) maintain prompt, candid, two-way communication with all…

Studies the processes by which organizational newcomers acquire information from their peers. Indicates types of information acquired, channels through which they acquire it, and the relationship between type and channel. Suggests that information acquisition is affected by type of organization, newcomer-peer work interactions, and newcomer…

Examines autobiographical narratives of three scientists from the wartime Los Alamos Laboratory. Finds an organizational structure manifest in ideological discourses for nuclear practice and sensemaking, permitting rationalization for working identities and labor objectives. Considers implications for the critical study of organizational…

The experiences of Emory University (Georgia) and other institutions with surveying faculty for opinions on the institution and its internal information systems suggest specific techniques for planning and carrying out a campus study and for using the results to improve organizational communication and climate. (MSE)