Performance support systems can play an important role in corporations by managing and allowing distribution of information more easily. These systems run the gamut from simple paper job aids to sophisticated computer- and web-based software applications that support the entire corporate supply chain. According to Gery (1991), a performance…

Historically, conscientiousness-performance relationships have been modest, suggesting the need to examine theoretically-relevant moderating variables. Based on theory and empirical research suggesting that performance variance is maximally predicted in the presence of person and situation variables, we examined the moderating potential of work…

This study employed an ABAC and multiple baseline design to evaluate the effects of (B) feedback and (C) a package of feedback, goalsetting, and reinforcement (supervisor praise and an area-wide celebration as managed through a performance matrix, on a total of 14 various customer service behaviors for a total of 115 employees at a large…

Faculty and administrators of a private Christian university responded to measures of overall, intrinsic, and extrinsic job satisfaction as well as organizational and religious commitment. The survey measured responses on a five-point Likert-type scale. Data were statistically analyzed by using descriptive statistics and factor analysis. Results…

A multi-faceted Rasch measurement (MFRM) approach was used to analyze clinical performance ratings of 24 first-year residents in one surgery residency program in Thailand to investigate three types of rater effects: leniency, rater inconsistency, and restriction of range. Faculty from 14 surgical services rated the clinical performance of…

Statistics show that university presidents at nondenominational and public institutions in the north make a lot more money. Presidents generally also seem to be rewarded for increasing the spending per student. Such indices of quality as "U.S. News" ranking and high SAT scores do relate to presidential pay, but not robustly, and Mitchell Langbert…

Purpose: The purpose of this research is to explore the interaction between organisational affordances for the development of individuals' capability, and the engagement of workers at various levels with those opportunities. Design/methodology/approach: A case study of a large New Zealand wine company, using in-depth interviews. Interviews were…

The Williamsburg/James City County (WJC), Virginia School System employs a wide variety of professional support personnel (PSP). Little has been done to properly evaluate and monitor PSP or programs with which they are involved as the focus is on classroom teacher evaluation. PSP are reluctant to be evaluated by persons who have little knowledge…

Expectations and roles of institutional researchers in higher education institutions are considered, as well as the question of what a research office should expect from its institution. A performance monitoring system for the assessment and continuous improvement of institutional research is also proposed. Ways that institutional research can be…

The theoretical implications of management assessment centers for evaluating headteachers in Great Britain are examined in this paper. Issues in developing informed, objective management assessment are discussed, which involve the following: the educational system's permeable boundaries; the context in which management assessment and development…

This committee report identifies the skills and knowledge required by employees in the marketing occupational area. It also provides performance objectives from which competencies and instructional objectives may be developed. Introductory materials include a list of committee members, statement of the marketing committee, information on marketing…

A survey was conducted of all Webster University (Missouri) Extended Campus site directors (N=37) addressing the duties they associated with support staff positions at their sites. The directors were asked to assign relative importance in the duty rankings they listed and to show the job titles used for the positions at their sites. The 16…

This publication provides current data on the various merit and incentive pay plans used for administrator compensation. The report is designed to help school officials as they develop and revise administrative evaluation and compensation procedures in their school districts. School policy bodies that are considering instituting incentive pay…

During the Workplace Training Project, workplace trainers from Oregon's Lane Community College (LCC) provided workplace math classes to employees of an area business, PW Pipe. The math training was designed to help employees increase their proficiency in math and thereby reduce production error rates. During the training, PW Pipe's employees…

Arguing that technological change often affects the organizational structure of library workplaces, this paper presents two alternative approaches to the implementation of change in organizational structures, provides several examples of each approach, and suggests related reading materials. It is noted that the configurational approach…