Theoretical and empirical contributions to research on evaluation have advanced our understanding of how values influence evaluation practice. Yet rather than understand how values shape evaluation and its use, research on the evaluation of widening participation (WP) programmes delivered by English higher education (HE) providers has focused on…

A girls' field hockey team coach instructed players to warm up in an area adjacent to the school's turf field, where the boys' soccer team was practicing. Plaintiff Morgan Dennehy, a member of the field hockey team, was struck at the base of her skull by an errant soccer ball. The plaintiff filed this suit against the coach, the school and others…

This dissertation investigates student experiences on a four-year public U.S. college campus, focusing on the impact of humanized support services in non-academic administrative offices. Chapter 1 introduces the study's purpose, while Chapter 2 reviews literature on customer service practices through the lenses of Experience Management, Service…

Support staff are heavily involved in the implementation of inclusive education, and cooperation with teachers is a significant part of this. This review examines the learning and support assistants' (LSAs) perception of cooperating with teachers in inclusive education in order to identify facilitating factors and barriers to such cooperation.…

Administrative staff in higher and health professions education have been described as invisible and been characterized by what they are "not": non-academics, non-teachers, non-faculty and non-professionals. Staff appear as passive objects in literature and minimized in institutional reports. These characterizations contribute to the…

As the English Higher Education (HE) system becomes characterised by centralised regulation, many professional services staff increasingly occupy significant positions sitting between traditional administrative roles, academia and management with responsibility for interpreting and implementing key policies. This study presents findings from a…

Guided by normalization process theory, our qualitative case study explored classified staff members' perceptions of their role in the implementation of School-Wide Positive Behavioral Interventions and Supports in schools within a large urban US school district. Analysis reveals that classified staff members' gleaned knowledge of positive…

Over the past few decades, the prevalence and adverse impact of trauma on children have been widely researched and documented. Trauma exposure in children has been associated with long-lasting and detrimental outcomes in childhood and into adulthood, causing disruptions and impairments in their cognitive, social-emotional, mental health, and…

The aim of this scoping review is to explore wider international literature to contextualise the role and deployment of classroom assistants in Northern Ireland. A paucity of research in this regional context has severely constrained understandings of a pivotal workforce in mainstream schools, so the review is unique in its contribution to…

In today's dynamic academic environment, successful intra-organizational change is not only important but necessary to confront evolving educational needs and technological advancements. The institutions with systemic strategies that also create a supportive environment allow staff to fight through transitions as they persist for the long term and…

In environments characterised by complex structures and processes, universities rely on co-operation and goodwill between staff to function effectively, underpinned by good service quality. However, there is a lack of research on relationship quality in internal service settings and on the role support staff play in the development and enhancement…

Using the Behaviour Change Wheel, this qualitative study first identifies barriers and facilitators to the delivery of webchat mental health helpline support for young people and then suggests strategies for improvement. Eleven online semi-structured interviews with trained helpline volunteers and staff members from a UK-based charity that offers…

This thesis overview summarizes a study (Brandt, 2021) examining the institutional and professional practices that enable community engagement professionals (CEPs) to play vital roles in fulfilling higher education's civic mission. Drawing on field-building research by community-engaged practitioners and scholars, such as Welch and Saltmarsh…

This phenomenological study aimed to understand the onboarding and training experiences of entry-level student affairs practitioners working in housing and residence life departments on college campuses. These practitioners were responsible for identifying, responding, and reporting student of concern incidents. With an increase of student mental…

Early career professionals' attrition in student affairs have been reported at rates as high as 60% before year five in the last few decades of literature. Retaining these professionals is vital to the sustainability of the field (Winston Jr. & Creamer, 1997). This study explores experiences and retention in the field of student affairs,…