Explores communication behaviors and reactions of employees during crisis periods, using a qualitative case study of Eastern Airlines pilots. Finds that useful theories for crisis communication can be developed only after sufficient inquiry into the communication needs and behaviors of message receivers. (MS)

Analyzes worker descriptions of effective and ineffective listening in two work environments (a bank and a medical center). Reports that listening is described in organizational settings as an interrelated set of concepts, including attentiveness, verbal behavior, nonverbal behavior, attitudes, memory, and behavioral responses. (MM)

Examines the relationship between communicative and organizational processes in the medical and financial screening steps of the patient intake process of an urban out-patient clinic. Case studies of conversational routines in medical intake show how these processes elicit and provide information in categories used to reconcile conflicting medical…

Describes a survey conducted within the commercial nuclear power industry to determine the tasks that a typical training instructor performs. Instructor training programs are examined, results of the survey are analyzed, and further uses of the survey data are suggested. (LRW)

Discusses how the communication between supervisor and subordinate is taught in undergraduate business communication courses. Describes the theory and principles of the management process, outlines a teaching unit for developing better communication skills, and presents a series of in-class activities illustrating three needs in…

Coordination between research and practice in performance appraisal is essential. Specifically, researchers should focus on utilization methods while practitioners should focus on appraisal content. Cognitive process research may increase raters' ability to judge accurately but fails to address raters' willingness to provide accurate ratings. (BL)

Inadequate internal communication resulting from two successive, divisive strikes led the Jefferson Union High School District in Daly City, California, to develop a district-wide system of renewal committees at all administrative levels to encourage collaborative efforts to improve education. The development and characteristics of the renewal…

Concludes that members of the Public Relations Society of America want to participate in company decisions and have clear concern for the public interest. (FL)

The principal coordinates curriculum change in the public schools. Critical features of effective curriculum implementation are open communication, a strong staff development program, and daily encouragement and support of faculty members. Planning and organization, financial support, and human support are among the principal's significant…

Explores the effect of graduate school on the family by discussing financial concerns, communication and time deficiencies, role conflict, and differences in stressors of male and female students. Implications for departmental consideration and university counseling centers and mental health professionals are discussed. (Author)

A group of school districts in Western Oregon has developed a goal-based improvement model that provides teachers and administrators with a common information base. (Author)

The serious lack of language proficiency among many educational administrators and supervisors should be countered by their becoming aware of their linguistic habits and by taking such steps as developing writing workshops for administrators and staff. (MJL)

Steps and considerations in developing an institutional plan for emergency preparedness are discussed, including delineation of internal and external responsibilities, warning systems, a means for activating the plan, a command headquarters, medical facilities, housing and food, internal and external communications, transportation, and testing and…

Argues against overemphasizing clarity in the research and teaching of organizational communication because clarity and openness are neither the norm nor sensible standards to gauge communication competence or organizational effectiveness. Defines strategic ambiguity and explores its use in organizations to accomplish goals. Presents suggestions…

This annotated bibliography presents an overview of journal articles and books published in 2000 on public relations that can be helpful to teachers and students as well as to practitioners and managers. This bibliography is subdivided into 29 categories including campaigns; community relations; corporate image; education; employee relations;…