Long residential courses for professional managers are a very special type of service industry, presenting peculiar problems for the course organizer to manage. This article deals with the choices the course organizer faces. It is argued that the role of course organizer or program director will benefit by being seen as "service management."…

School study councils should explore adopting assessment center technology (ACT) for selection and development of administrators, a process long used by other organizations. A center's assessors identify, measure, and analyze acceptable position performance levels within simulated exercises and managerial skills. (ll endnotes) (CJH)

This article draws on the experience of such firms as People Express, General Motors, and Digital Equipment Corporation to illustrate successful transition from quality circle participation to full participation in management. (CT)

Explores assumptions about the nature of leadership, change, and the future with a view toward identifying realistic organizational activities that community college leaders can undertake. Concludes by outlining some anticipatory strategies that can be used to develop leaders at both the local and national levels. (DMM)

This monograph reports the findings of a literature review and subsequent discussions with trainers, consultants, and management educators in the United Kingdom and the United States. The results of the literature review and of the detailed discussions confirmed that remarkably little attention was given to the question of how to help managers…

The authors describe the wide array of NCR Corporation's training offerings that incorporate personal computers. The article looks at the personal computer not only as an effective resource for learning but also as a powerful resource for faculty engaged in instructional development. (Editor)

Describes the assessment center of the Leadership Academy in the Houston (Texas) schools system. It is used to evaluate the management capability of current principals and potential administrator candidates. The center uses simulation exercises as part of the evaluation process. Includes outline of areas to be considered when developing a program.…

Describes two Arkansas and Maryland elementary schools--studied by the Education Commission of the States--that developed effective instructional improvement programs despite minimal budget and staff. Concludes that state education agencies can significantly improve schools through training programs that transcend traditional teacher-administrator…

A definition of leadership and a model depicting leadership styles are presented, conflict management orientations are examined, and strategies useful in resolving conflict are outlined. (CT)

Reports the result of a program using a cable television channel to give mass communications students experience in managing budgets, people, and programing. Includes recommendations for others considering such a program. (PD)

Although school administrators hold a key position in educational improvement, strategies designed to help in the development of their knowledge and skills have not been fully examined. A review of research on administrator inservice offers a research agenda that may be followed to expand the knowledge base on this issue. (DF)

Differences in the structure and operations of small businesses necessitate management training tailored to their needs. One method involves different techniques for each management level: chief executives, managers, supervisors. Another approach is holistic group training involving action learning for the entire management team. (SK)

Reviews current organizational development and training practices in two articles of a special section. The first compares OD philosophy with McGregor's integrative approach. The second article discusses contributions OD practice can make to theory, including modifying existing theories, addressing new problems, and exploring the internal logic of…

Some of the most important facets of the business to be considered are compensation policies and procedures; benefits programs and insurance premiums; taxes; recruiting, training, and management development; affirmative action; and turnover and outplacement. (Author/IRT)

Various issues peculiar to the management of temporary systems are reviewed, then specific research findings on the three questions of task effectiveness, professional development, and utilization of human resources as related to management style are presented followed by a concluding strategy for the management of such systems. (Author)