Five papers and an introduction discuss internal evaluation (IE), concentrating on the various sources of authority for IE and ways of enhancing IE authority. The roles of internal evaluators, conflicts in the evaluation process, and evaluation in a state education agency are reviewed. (SLD)

A project on quality assessment has been started by the Association of Cooperating Universities in The Netherlands, and the quality of 26 university degree programs has been assessed by committees of independent experts. The political and institutional environment of this project, the approach taken, and the results are described. (Author/MLW)

The key concepts and methodologies of quality assurance programs used in health service delivery systems are reviewed, and it is suggested they could be readily applied to Canadian universities as a powerful administrative and curricular development tool that would define and enhance the quality of students' educational experiences. (Author/MSE)

An organizational development and quality enhancement effort at the University of Cincinnati (Ohio) incorporating characteristics of several popular quality management systems has produced unanticipated benefits in the administrative services and information technologies division: downsizing was less drastic than anticipated; innovative financing…

Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included.…

To help institutions meet National Council for Accreditation of Teacher Education standards, the article presents a research-based accreditation self-study process model incorporating three factors: recognition that program improvement is worthwhile, a well-designed curriculum benefiting from continuing improvement and a strong knowledge base, and…

Describes steps in a process-improvement project for reserve book services at the University of Arizona Library: (1) plan--identify process boundaries and customer requirements, gather/analyze data, prioritize problems; (2) do--encourage divergent thinking, reach convergent thinking, find solutions; (3) check--pilot solutions, compare costs; and…

Distance education is not a new concept; it first appeared in the 19th century in the United States and Europe as correspondence courses. Despite the wide publicity and apparent demand for current technology-driven, Internet-based distance education, it has limitations. Higher education should be aware of these and use it appropriately. (MSE)

Presents, in order of frequency of occurrence, critical comments apparent in multiple reviews of 58 manuscripts received from April 1997 to April 1998 by Teaching and Teacher Education, thus identifying the breaches of canon most frequently identified in reviewers' critical comments. There are 13 broad categories of criticism. The one outstanding…

Describes the college accreditation processes in the United States within the larger context of state, federal, and institutional accountability and reviews some of the continuing debates over ways to improve accreditation. Notes key issues (gathering evidence and using expert judgment) receiving attention by accrediting agencies in recent years.…

Systematic staff appraisal/performance management has been assumed to be an important part of quality management in higher-education institutions, but past approaches to it have had confused purposes and have made minimal contributions to enhancing institutional performance. For performance management to be relevant, it must focus on leadership of…

Chronicles development and implementation of a performance-management system for nonfaculty employees at Wittenberg University (Ohio). The initiative featured principles of continuous quality improvement. Seven key lessons learned are presented for other institutions, including selection of the design team, changing the status quo, defining and…

Responds to the debate on how evaluation processes can reward individual differences, and at the same time ensure quality-control across the board. A review is provided of types of evaluation and suggestions are offered for the development of successful, institutionally appropriate evaluation plans. (Author/VWL)

Examines guidelines for conducting quality Internet searches, highlighting subject catalogs, annotated directories, annotated directories with ratings or reviews, subject directories with ratings, subject guides, and information gateways. Discusses variable quality; evaluation criteria: metainformation, credibility, timeliness; quality assurance;…

Since a large, underfunded urban Colorado district initiated ISO 9000 reforms, administrators and staff have reviewed 14 central-office departments' processes to improve efficiency and enhance student outcomes. Jefferson County has saved $900,000 annually on purchasing processes, developed a quality curriculum-development process, and improved…