Assessed effects of nursing home staff training in care for the dying on quality of life of 306 terminally ill patients in 5 pairs of matched nursing homes assigned randomly to trained and not trained staff groups. Patients in trained homes had less depression and greater satisfaction with care than patients in control homes at 1 and 3 months.…

Great performance on the basic tasks of the job will earn only an average performance rating. Outstanding new employees have good attitudes, get along with people well, can learn the organization quickly, and fit in. Describes 10 steps to gaining an outstanding rating as a new employee. (JBJ)

Reviews theories on job satisfaction and evaluates their relevance to the work environment of libraries. Analyses of data from survey of Nigerian librarians seem to indicate that some of the theories are irrelevant in that context because survey respondents agree that their level of job satisfaction is directly determined by amount of money they…

Describes the development of a model for competency at Rutgers University-Camden's library that can be used in the hiring process as a tool to evaluate job candidates for technical services positions. Interview experiences using the model, both with current employees and with prospective candidates, are discussed. (five references) (LRW)

Views of 110 English school nursery nurses were studied to discover how the caregivers assess the nature and demands of their jobs. Findings confirm a need to eliminate nursery nurses' role-confusion, and to halt present trends toward de-professionalization through a public valuing and clarification of the nature of the nursery nurses' role in…

Compares the structure of education enterprises and workplace practices with those in other enterprises in the public and private sectors. Finds that labor-related and control-related factors in education differ substantially from enterprises in the public and private sectors. (Contains 60 references.) (PKP)

This study examined the perception of skill level among new professionals, mid-managers and senior student affairs officers in NASPA Region III. The instrument contained 72 skill statements in 10 categories. Findings indicate there are differences between the groups for all categories except for technology. (Contains 1 table.)

A substantial number of individuals serve as interim chairs each academic year. This chapter addresses their unique needs and provides suggestions on serving in this difficult role.

As is true for human resource development (HRD), the field of organization development (OD) draws from numerous disciplines to inform its theory base. However, the identification and selection of theory to inform improved practice remains a challenge and begs the question of what can be used to inform and guide one in the identification and…

The conceptualization and empirical assessment of service quality in juvenile justice remains limited. There are few reports on programmatic attempts to assess satisfaction in juvenile justice programs or attempts to include what constitutes quality of service from multiple customer perspectives. This article describes a potential model, the Gap…

Purpose: Organizational citizenship behavior (OCB) has received much attention in the past decade as scholars have recognized its significant impact on the success of organizations. The current study seeks to enrich our understanding of citizenship behavior in the school setting by identifying the main factors that may enhance this behavior among…

A fundamental challenge within business organizations (whether manufacturing or service, large or small) is posed by the difficulties associated with managing knowledge to integrate the long-term vision and strategic goals with daily working processes and with people. The traditional Western approach of "Management by Objectives" (MbO)…

A variety of instructional methods have been shown to be effective in fostering employee learning in workplace training. These include problem-based learning, cooperative learning, and situated learning. Despite their success, however, there are at least two important reasons to actively foster learning beyond the training room: The transfer of…

This paper contributes to the ongoing debate about the relationship between the social and the individual as it is enacted in personal learning and the remaking of cultural practices through work. It discusses progress in a two-year study of the work, working lives and learning of 12 individuals: four groups of three employees each. The concept of…

Previously published as "Attention Deficit Disorder: ADHD and ADD Syndromes," this popular book is now in its fourth edition. It provides up-to-date research and more complete explanations of how Attention Deficit Hyperactivity Disorder (ADHD) and Attention Deficit Disorder (ADD) interfere with classroom learning, behavior at home, job…